(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, and controlling unexplained loss of merchandise.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees the stocking and rotation of merchandise, setting up displays, and securing fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, and actively listening to associates, touring stores, providing feedback, and communicating business objectives.
• Manages and supports customer service initiatives, resolving customer needs, complaints, and issues, and implementing corrective action plans.
• Models and demonstrates exceptional customer service standards, managing and supporting customer service initiatives such as Store of the Community and community outreach programs.
• Controls unexplained loss of merchandise, improving profitability by identifying and communicating performance goals and objectives.
• Trains managers and associates on operational controls and processes in multiple stores, detecting, deterring, investigating, and resolving violations of company policies and criminal activities.
• Monitors safety and risk controls, ensuring an effective safety program is in place, observing workplace practices, providing training on accident prevention techniques, and communicating plans to minimize accidents.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, ensuring proper policies and procedures are followed.
• Provides direction for claims or receiving issues, maintains necessary documentation and reporting, and coordinates job-related activities.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed, and ensures the timely processing of claims.
• Supports the implementation and execution of control corrections, identifies improvement opportunities, and communicates and works with managers and associates to determine corrections needed to inventory controls.
• Respects individuals, builds high-performing teams, and acts with integrity, fostering a culture of belonging and promoting continuous learning.

Qualifications

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Skills

Exceptional customer service standards, ability to lead and develop teams, effective communication, problem-solving, and attention to detail.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Annual salary range for this position is $65,000.00 - $100,000.00.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges).

Pay

The annual salary range for this position is $65,000.00 - $100,000.00.

Schedule

N/A