(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, and managing safety and risk controls.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and economic trends assessment.
• Oversees stocking and rotation of merchandise, setting up displays, and securing fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, and actively listening to associates.
• Tourstores and provides feedback, communicating and collaborating with all levels of associates regarding store operations.
• Models and demonstrates exceptional customer service standards, managing and supporting customer service initiatives.
• Manages and supports customer service initiatives such as store of the community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring.
• Controls unexplained loss of merchandise, improving profitability by identifying and communicating performance goals and objectives.
• Trains managers and associates on operational controls and processes in multiple stores.
• Detects, deters, investigates, and resolves violations of company policies and criminal activities.
• Monitors safety and risk controls within a facility by ensuring an effective safety program is in place.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed.
• Provides direction for claims or receiving issues, maintains necessary documentation and reporting.
• Supports collaborative efforts with other investigative entities.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures.
• Identifies gaps in expectations versus training, determines training needs, and develops and delivers training as needed.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed.
• Provides direction for claims or receiving issues, maintains necessary documentation and reporting.
• Coordinates and oversees job-related activities and assignments, developing and maintaining relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Respects individuals, builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, and attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Acts with integrity, maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster the culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around, uses knowledge to create a sense of belonging, eliminates waste, participates in local giving.
• Serves our customers and members, makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Strives for excellence, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Qualifications

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• If applicable, successful completion of criminal background check and/or firearms authorized training.

Benefits

The annual salary range for this position is $71,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), State Pay Differential (where applicable).