(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, controlling unexplained loss of merchandise, and improving profitability.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees stocking and rotation of merchandise, setting up displays, and securing fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, and actively listening to associates, providing feedback, and implementing business solutions.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs, resolving customer needs, complaints, and issues.
• Models and demonstrates exceptional customer service standards, managing and supporting customer service initiatives, and providing process improvement leadership.
• Controls unexplained loss of merchandise, measures adherence to loss prevention policies, and communicates performance goals and objectives.
• Trains managers and associates on operational controls and processes in multiple stores, conducts investigations, and ensures compliance with company policies and procedures.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, ensuring proper policies and procedures are followed.
• Provides direction for claims or receiving issues, maintains necessary documentation and reporting, and coordinates job-related activities.

Requirements

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Investigative experience.

Skills

• Exceptional customer service standards.
• Effective team leadership and development.
• Inventory control and management.
• Customer service initiative management.
• Loss prevention and asset protection.
• Training and mentoring.
• Investigation and compliance.
• Facility safety and risk control.
• Claims and receiving operations management.

Benefits

Includes health benefits, financial benefits, paid time off, and other perks such as military leave pay, adoption and surrogacy expense reimbursement, and more. Annual salary range is $65,000.00 - $100,000.00, with additional compensation for performance bonuses and regional pay zone differentials.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses and may also include Regional Pay Zone (RPZ) and Complex Structure differentials.

Schedule

The schedule for this position is not specified.