(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation. Key responsibilities include accurate and competitive pricing, proper inventory management, cleanliness, assessing economic trends, and community needs.

Responsibilities

• Ensures accurate and competitive pricing
• Manages inventory levels and signs
• Cleans and organizes product displays
• Oversees the stocking and rotation of merchandise
• Secures fragile and high-shrinkage merchandise
• Leads and develops teams by teaching, training, and actively listening to associates
• TourstoTeach, communicating and collaborating with all levels of associates regarding store operations
• Utilizes technology, business initiatives, merchandising, and company direction
• Introduces and leads company change efforts
• Provides clear expectations and guidance to implement business solutions
• Communicates business objectives to teams effectively
• Models and demonstrates exceptional customer service standards
• Manages and supports customer service initiatives such as store of the community and community outreach programs
• Safeguards customer needs, complaints, and issues by resolving them and implementing action plans
• Develops and implements action plans to correct deficiencies
• Provides process improvement leadership to ensure a high-quality customer experience
• Supervises and develops hourly associates by hiring, training, and mentoring
• Assigns duties, sets clear expectations, provides associate recognition, and ensures awareness and recruitment of qualified associates
• Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives
• Measures adherence to loss prevention policies and procedures
• Reviews variances to inventory reports
• Identifies improvement opportunities
• Communicates and works with managers and associates to determine corrections needed to inventory controls
• Influences the implementation and execution of control corrections
• Detects, deters, investigates, and resolves violations of company policies and criminal activities
• Conducts investigations relating to company operations and policies
• Gathers evidence, takes statements, writes case reports, and provides court room testimony as needed
• Partners in collaborative efforts with other investigative entities
• Maintains an effective safety program by ensuring an effective safety team, observing workplaces practices, providing training on accident prevention techniques, communicating plans to minimize accidents, overseeing safety reviews, and implementing plans to improve workplace safety
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing policies, procedures, compliance guidelines, and ensuring proper application of policies and procedures
• Identifies gaps in expectations versus training needs
• Develops and delivers training as needed
• Manages claims and receiving operations by ensuring proper policies and procedures are followed
• Ensures the timely processing of claims, including damaged, defective, returned, and liquidated items, as well as merchandise deliveries from suppliers and third-party sources
• Provides direction for claims or receiving issues
• Maintains necessary documentation and reporting
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning
• Respects individuals by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and providing opportunities for all associates to thrive and perform
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence others
• Attracts and retains the best talent by empowering and developing talent, recognizing others' contributions and accomplishments
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, holding oneself and others accountable, supporting Walmart's goal of becoming a regenerative company, and making a positive impact for associates, customers, members, and the world around them
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change
• Strives for excellence by driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change
• Strives for excellence by driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change

Qualifications

• Completion of 2 years of college
• 1 year’s experience as a supervisor in a multi-department environment
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment
• 2 years’ experience in asset protection or related area
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing)
• If applicable, acquisition of a current, state issued Certificate of Eligibility
• Successful completion of criminal background check and/or firearms authorized training

Benefits

Includes health benefits (medical, vision, and dental coverage), financial benefits (401(k), stock purchase, and company-paid life insurance), paid time off benefits (PTO, parental leave, family care leave, bereavement, jury duty, and voting), other benefits (short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, etc.), and competitive annual salary range ($65,000.00 - $100,000.00) with performance-based bonuses. Additional compensation may include Regional Pay Zone (RPZ) and Complex Structure based on location and external factors.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) and Complex Structure based on location and external factors.

Schedule

Details on the schedule will be provided during the interview process.