(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation. Key responsibilities include accurate and competitive pricing, proper inventory management, cleanliness, assessing economic trends, and community needs. The role also involves leading and developing teams, managing store operations, and ensuring customer service excellence.

Responsibilities

• Ensures accurate and competitive pricing
• Manages inventory levels and signs
• Cleans and organizes product displays
• Oversees the stocking and rotation of merchandise
• Assesses economic trends and community needs
• Oversees the setup and cleanup of product displays
• Secures fragile and high-shrinkage merchandise
• Leads and develops teams effectively
• Trains and mentors associates
• Provides feedback and tours stores
• Communicates and collaborates with all levels of associates
• Utilizes technology and business initiatives
• Models and demonstrates exceptional customer service standards
• Manages and supports customer service initiatives
• Resolves customer needs, complaints, and issues
• Develops and implements action plans to correct deficiencies
• Provides process improvement leadership
• Communicates business objectives to teams
• Controls unexplained loss of merchandise
• Improves profitability by identifying and communicating performance goals
• Measures adherence to loss prevention policies
• Reviews inventory reports and identifies improvement opportunities
• Communicates and works with managers and associates to determine corrections needed
• Detects, deters, investigates, and resolves violations of company policies
• Monitors safety and risk controls
• Observes workplaces practices and provides training on accident prevention
• Communicates plans to minimize accidents
• Oversees safety reviews and implements plans to improve workplace safety
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures
• Identifies gaps in expectations versus training
• Determines training needs
• Develops and delivers training as needed
• Maintains necessary documentation and reporting
• Coordinates and oversees job-related activities
• Supports plans and initiatives to meet customer and business needs
• Identifies and addresses improvement opportunities
• Demonstrates adaptability and promotes continuous learning
• Ensures compliance with company policies and procedures
• Builds high-performing teams
• Embraces differences in people, cultures, ideas, and experiences
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
• Empowers and develops talent
• Recognizes others' contributions and accomplishments
• Acts with integrity
• Strives for excellence
• Strives for continuous improvements
• Strives for a sense of belonging
• Eliminates waste
• Participates in local giving
• Strives for results while putting the customer first
• Balances short and long-term priorities
• Considers various stakeholders when making plans
• Uses new technologies and skills
• Supports others through change
• Offers competitive pay and performance-based bonuses
• Includes additional compensation such as regional pay zone, complex structure, and state pay differential

Qualifications

• Completion of 2 years of college
• 1 year’s experience as a supervisor in a multi-department environment
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment
• 2 years’ experience in asset protection or related area
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing)
• If applicable, acquisition of a current, state issued Certificate of Eligibility
• If applicable, successful completion of criminal background check and/or firearms authorized training

Benefits

• Health benefits including medical, vision, and dental coverage
• Financial benefits including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more
• Annual salary range for this position is $65,000.00 - $100,000.00
• Additional compensation includes annual or quarterly performance bonuses
• Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges)

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges).

Schedule

Details on the schedule are not specified in the job posting.