(USA) Asset Protection Operations Coach

Position Summary

Drives sales by ensuring effective merchandise presentation. Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback. Manages and supports customer service initiatives. Ensures customer needs, complaints, and issues are successfully resolved. Manages and supports claims and receiving operations.

What you'll do...

• Ensures accurate and competitive pricing
• Oversees the stocking and rotation of merchandise
• Cleans and organizes product displays
• Sets up and secures fragile and high-shrink merchandise
• Leads and develops teams
• Trains and mentors associates
• Hires and assigns duties to associates
• Provides clear expectations and guidance
• Supports associate recognition and recruitment
• Manages and develops accountabilities for policies and procedures
• Monitors adherence to loss prevention policies
• Detects, deters, investigates, and resolves violations of company policies and criminal activities
• Communicates and works with managers and associates to determine corrections needed to inventory controls
• Trains managers and associates on operational controls and processes
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures
• Identifies gaps in expectations versus training needs
• Develops and delivers training as needed
• Maintains necessary documentation and reporting
• Coordinates and oversees job-related activities and assignments
• Ensures compliance with company policies and procedures
• Manages safety and risk controls within a facility
• Observes workplaces practices and provides training on accident prevention techniques
• Communicates plans to minimize accidents
• Oversees safety reviews and implements plans to improve workplace safety
• Manages claims and receiving operations
• Provides direction for claims or receiving issues
• Maintains necessary documentation and reporting
• Ensures timely processing of claims
• Respects individuals, builds high-performing teams, and fosters a culture of belonging
• Works collaboratively, builds strong and trusting relationships, and communicates with impact
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments
• Acts with integrity, maintains and promotes the highest standards of integrity, ethics, and compliance, and models the Walmart values
• Strives for excellence, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes
• Strives for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change
• Strives for excellence, acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Serves our customers and members, delivers results while putting the customer first, and makes decisions based on data insights and analysis
• Strives for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change
• Strives for excellence, acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Strives for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change

Pay and Benefits

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges).

Minimum Qualifications

• Completion of 2 years of college
• 1 year’s experience as a supervisor in a multi-department environment
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment
• 2 years’ experience in asset protection or related area
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing)
• If applicable, acquisition of a current, state issued Certificate of Eligibility
• If applicable, successful completion of criminal background check and/or firearms authorized training

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
• Investigative experience