(USA) Asset Protection Operations Coach

About the role

Drives sales by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, inventory levels, and cleanliness of the area; assessing economic trends and community needs; overseeing the stocking and rotation of merchandise; setting up, cleaning, and organizing product displays; and securing fragile and high-shrink merchandise.

Responsibilities

• Leads and develops teams by teaching, training, and actively listening to associates; touring stores and providing feedback; communicating and collaborating with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives such as Store of the Community and community outreach programs; ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring awareness and recruiting; and developing qualified associates to meet staffing needs and achieve company growth potential.
• Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives; building accountability for policies and procedures; measuring adherence to loss prevention policies and procedures; reviewing variances to inventory reports; conducting operational and pre-inventory reviews; gathering data, audits results, and monitoring deficiency trends; identifying improvement opportunities; communicating and working with managers and associates to determine corrections needed to inventory controls; influencing the implementation and execution of control corrections; training managers and associates on operational controls and processes in multiple stores; detecting, deterring, investigating, and resolving violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities; conducting investigations relating to company operations and policies; gathering evidence, taking statements, writing case reports, and providing courtroom testimony as needed; partnering in collaborative efforts with other investigative entities.
• Monitors safety and risk controls within a facility by ensuring an effective safety program is in place; supervising safety team members; identifying accident trends to develop and implement solutions to prevent accidents; observing workplace practices and providing training to associates on accident prevention techniques; communicating plans to minimize accidents; overseeing safety reviews and implementing plans to improve workplace safety.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, and compliance guidelines (for example, cold chain, hazardous materials, and operational controls); identifying gaps in expectations versus training; determining training needs; developing and delivering training as needed; managing claims and receiving operations by ensuring proper policies and procedures are followed; ensuring the timely processing of claims for damaged, defective, returned, liquidated items and merchandise deliveries (for example, suppliers, third-party deliveries); providing direction for claims or receiving issues; maintaining necessary documentation and reporting.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Qualifications

• Completion of 2 years of college.
• Option 2: 1 year’s experience as a supervisor in a multi-department environment.
• Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• Option 4: 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state-issued Certificate of Eligibility.
• If applicable, successful completion of criminal background check and/or firearms authorized training.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor’s: Business.
• Bachelor’s: Criminal Justice.

Pay

The annual salary range for this position is $65,000.00 – $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.