(USA) Asset Protection Operations Coach

Position Summary

Drives sales by ensuring effective merchandise presentation, leading and developing teams, controlling unexplained loss of merchandise, and improving profitability.

What you'll do...

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees the stocking and rotation of merchandise, sets up and organizes product displays, secures fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, and actively listening to associates, touring stores, providing feedback, and implementing business solutions.
• Models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, and ensures customer needs, complaints, and issues are successfully resolved.
• Controls unexplained loss of merchandise, measures adherence to loss prevention policies, identifies and communicates performance goals and objectives, and trains managers and associates on operational controls and processes.
• Monitors safety and risk controls, conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, and ensures compliance with company policies and procedures.
• Provides supervision and development opportunities for hourly associates, manages claims and receiving operations, and coordinates job-related activities.
• Respects individuals, builds high-performing teams, and fosters a culture of belonging by embracing differences, supporting associates, and promoting continuous learning.
• Strives for excellence by displaying curiosity, taking calculated risks, and encouraging learning from mistakes.
• Serves customers and members by delivering results, balancing short and long-term priorities, and considering various stakeholders when making plans.
• Works collaboratively, builds strong relationships, and motivates and influences others with impact, energy, and positivity.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Acts with integrity by maintaining and promoting the highest standards of ethics and compliance, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company.
• Strives for excellence by adopting and encouraging the use of new technologies and skills, and supporting others through change.
• Offers competitive pay, performance-based bonuses, and other benefits, including health benefits, financial benefits, and paid time off.

Minimum Qualifications

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.
• Attendance and successful completion of all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, or Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience.
• Bachelor's degree in Business or Criminal Justice.