(USA) Asset Protection Operations Coach

Position Summary

Drives sales by ensuring effective merchandise presentation, leads and develops teams, manages and supports customer service initiatives, and ensures compliance with policies and procedures.

What you'll do...

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assesses economic trends and community needs.
• Oversees the stocking and rotation of merchandise, sets up displays, cleans, organizes, secures fragile and high-shrinkage merchandise.
• Trains and develops teams by teaching, training, and actively listening to associates, touring stores, providing feedback, and communicating business objectives.
• Manages and supports customer service initiatives such as store of the community and community outreach programs, resolving customer needs, complaints, and issues.
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives.
• Controls unexplained loss of merchandise, improves profitability, identifies and communicates performance goals and objectives, measures adherence to loss prevention policies and procedures, and communicates business objectives to teams effectively.
• Trains managers and associates on operational controls and processes in multiple stores, conducts investigations, gathers evidence, writes case reports, and provides court room testimony as needed.
• Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends, and providing training to associates on accident prevention techniques.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, identifies gaps in expectations versus training, determines training needs, and develops and delivers training as needed.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed, coordinates and oversees job-related activities, and supports plans and initiatives to meet customer and business needs.
• Respects individuals, builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Acts with integrity, maintains and promotes the highest standards of integrity, ethics, and compliance, acts in a selfless manner, is consistently humble, honest, fair, and transparent.
• Serves customers and members by delivering results while putting the customer first, making decisions based on data insights and analysis, balancing short and long-term priorities, and considering various stakeholders.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) and Complex Structure.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Qualifications

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• If applicable, successful completion of criminal background check and/or firearms authorized training.