(USA) Asset Protection Operations Coach

About the role

Drives sales by ensuring effective merchandise presentation, assessing economic trends and community needs, and overseeing the stocking and rotation of merchandise.

Responsibilities

• Ensures accurate and competitive pricing
• Assesses inventory levels and cleanliness of the area
• Oversees the stocking and rotation of merchandise
• Secures fragile and high-shrink merchandise
• Leads and develops teams effectively by teaching, training, and actively listening to associates
• TourstoTeach, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, merchandising, and company direction
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams
• Manages and supports customer service initiatives such as store of the community and community outreach programs
• Ensures customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high quality customer experience
• Supervises and develops hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively
• Ensures awareness and recruiting qualified associates to meet staffing needs and achieve company growth potential
• Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives
• Trains managers and associates on operational controls and processes in multiple stores
• Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities
• Conducts investigations relating to company operations and policies, gathers evidence, takes statements, writes case reports, and provides court room testimony as needed
• Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends, developing and implementing solutions to prevent accidents, observing workplaces practices, providing training to associates on accident prevention techniques, communicating plans to minimize accidents, overseeing safety reviews, and implementing plans to improve workplace safety
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines, such as cold chain, hazardous materials, and operational controls, identifying gaps in expectations versus training, determining training needs, and developing and delivering training as needed
• Maintains necessary documentation and reporting, coordinates, completes, and oversees job-related activities and assignments, developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning
• Respects the individual, builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence
• Attracts and retains the best talent, empowers and develops talent, recognizes others contributions and accomplishments
• Acts with integrity, maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster the culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
• Strives for excellence, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes
• Strives for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, supports others through change

Requirements

• Completion of 2 years of college
• 1 year's experience as a supervisor in a multi-department environment
• 1 year's experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment
• 2 years' experience in asset protection or related area
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing)
• If applicable, acquisition of a current, state issued Certificate of Eligibility
• If applicable, successful completion of criminal background check and/or firearms authorized training

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
• Investigative experience

Skills

• Exceptional customer service standards
• Effective communication and collaboration
• Leadership and team development
• Inventory management and control
• Asset protection and loss prevention
• Customer service initiatives
• Training and development
• Safety and risk management
• Claims and receiving operations
• Compliance and policy enforcement

Benefits

Includes health benefits (medical, vision, and dental coverage), financial benefits (401(k), stock purchase, and company-paid life insurance), paid time off benefits (PTO, sick leave, parental leave, family care leave, bereavement, jury duty, and voting), other benefits (short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, etc.), and competitive pay with performance-based bonus awards.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges).

Schedule

Details on the schedule will be provided upon hire.