US-Patient Access Scheduler

Essential Responsibilities

• The Patient Access Scheduler will be responsible for clerical and reception duties associated with patient scheduling and registration.
• The Patient Access Scheduler will handle a large volume of incoming calls and navigate between multiple systems to schedule with various departments.
• First point of contact interacting with patients over the phone or in person.
• Handles a high volume of incoming calls.
• Schedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols.
• Responds to questions and concerns and directs them to appropriate location or department.
• Provides on-going communication with clinical staff regarding real-time patient status.
• Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling.
• Multitasks between several different technology systems to complete functions.
• Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
• Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols.
• Informs patients of possible co-pays and deductibles needs to be paid at the time of service.
• Reviews and analyzes financial information from the registration system and communicates information to the patient and business office.
• Communicates effectively with physicians and physician staff, ancillary departments, nursing units and patients.
• Performs all other duties and projects as assigned.

Education Level

• High School - Equivalent experience will be considered.

Experience Level

• Minimum of 2 years of experience.

Skills

• Strong verbal and written communication skills.
• Ability to multitask across multiple systems.
• Customer service orientation.
• Attention to detail and accuracy in data entry.
• Knowledge of scheduling protocols and insurance processes.
• Ability to work in a fast-paced environment.

Physical Demands

• Writing
• Reading
• Walking
• Sitting
• Standing
• Extended Computer Usage
• Lifting - Less than 5 lbs

Work Environment

• Remote
• Noise Level - Moderate
• Climate Controlled
• Well lit

Pay

The base pay range for this US-based position is $16.79 - $20.98 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Benefits

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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