Patient Access Scheduler

About the role

Make a Real Difference. Every Call Counts.

We're hiring on behalf of a well-established South Florida nonprofit that has spent decades keeping older adults connected to the services they need to live independently and with dignity. The mission here is not a tagline. It is the reason people show up every day.

Responsibilities

• Conduct intake, screening, and triage for callers seeking services
• Assess client needs and connect them with appropriate programs and resources
• Prioritize cases based on urgency and available resources
• Maintain accurate records of client interactions and referrals
• Serve as a compassionate first point of contact for older adults and their families

Requirements

• Bachelor's degree in social work or human services (required)
• 2+ years of experience in social work or human services (required)
• Bilingual in English and Spanish (required)
• 45+ WPM typing speed (required)
• Proficient in Microsoft Word and Excel (required)

Qualifications

• Compassionate, detail-oriented, and client-focused

Skills

• Empathy

Benefits

Flexible scheduling built around real work-life balance

Pay

$18/hr

Schedule

Hybrid