Patient Access Scheduler

Responsibilities

• Schedules outpatient procedures following established guidelines and/or restrictions.
• Ensures patients are well prepared for scheduled procedures.
• Enters all scheduling information.
• Learns all modalities of scheduling and follow established protocols for each modality.
• Utilizes appropriate functions for documentation of notes as per established guidelines.
• Provide excellent customer service.
• Prepares patient for exam.
• Provides the appropriate pre-exam instructions in a manner the patient understands.
• Demonstrates awareness of ramifications of contrast allergies & take appropriate steps to prepare patient for studies with contrast according to protocol when they have these allergies.
• Completes pre-registration and insurance verification prior to scheduled appointment date.
• Enters all registration information.
• Verifies insurance coverage & eligibility.
• Documents notes.
• Completes MSPQ if applicable.
• Utilizes insurance websites for verification.
• Follows established protocols for Self-pay process.
• Verifies and obtains pre-certification and authorizations for outpatient scheduled procedures, scheduled surgeries, and anesthesia cases, including endoscopy services.
• Understands of prior authorization requirements and follow established protocols for obtaining and documenting prior authorizations.
• Follows established protocols for Self-pay process.
• Provides price estimates for high dollar outpatient procedures.
• Obtains and verifies procedure orders and all other required documents prior to scheduled appointments.
• Performs a full range of clerical functions in support of the department and organization.
• Transcribes and imports orders and other required documents from Rightfax.
• Retrives and responds to phone messages as assigned.
• Operate and assist others with office equipment in safe and efficient manner: i.e., telephone, FAX, printer, scanner, and other related items.
• Communicates clearly and effectively.
• Follows established phone system guidelines as required by department.
• Answer incoming phone queue calls in a timely manner to meet department goals.
• Utilizes interpreter service as needed.
• Provides excellent customer service and friendly voice to all customers.

Qualifications

Education: Essential: * HS Diploma/GED

Other information: REQUIRED: 1+ years related experience