Patient Access Scheduler

About the role

Sheridan Memorial Hospital is a top-ranked facility in Wyoming, recognized by CMS. It employs over 850 dedicated staff and has 100+ expert providers across 25 specialties. Located in the scenic Big Horn Mountain foothills, it combines advanced technology with a collaborative culture focused on patient care.

Responsibilities

• Accurately gather necessary demographic and clinical information from patient interviews and other sources and enter into appropriate databases.
• Obtain other necessary information and signatures required for scheduling and registration.
• Seek appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
• Utilize courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians, and hospital staff.
• Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Conduct all activities with knowledge and understanding of Sheridan Memorial Hospital's mission and values, regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, the overall revenue cycle procedures, and the hospital's policies.
• Perform necessary financial clearance processes, including eligibility, insurance verification, with excellent customer service.
• Coordinate activities related to insurance pre-certification and authorization.
• Provide counseling to patients or their representatives regarding pre-service requirements and instructions.
• Help maintain a professional atmosphere for patients, family members, and staff.

Requirements

• High school graduate or equivalent.
• Minimum six months' customer service experience.
• Minimum six months' experience in healthcare scheduling preferred.
• Knowledge of CPT, HCPCS, and ICD-10 codes preferred.
• Medical terminology course preferred.
• Keyboarding, filing, office procedure classes and/or experience preferred.

Qualifications

• Knowledge of Sheridan Memorial Hospital's mission and values.
• Regulatory compliance requirements.
• Payer requirements.
• HIPAA privacy and security requirements.
• The overall revenue cycle procedures.
• The hospital's policies.

Skills

• Excellent customer service skills.
• Effective communication and interpersonal skills.
• Proficiency in medical terminology.
• Ability to handle confidential and sensitive information.
• Strong organizational and time management skills.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

Benefits

Not specified.

Application Instructions

Not specified.

Equal Opportunity Employer

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status.