Patient Access Scheduler
About the role
The Access Navigation Center (ANC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and many more. As the first point of contact, the SAC provides essential support in connecting patients with the care they need. This position is remote.
Responsibilities
- Uses technology proficiently to identify and satisfy patient appointment scheduling needs
- Coordinates all aspects of patient scheduling needs according to protocols
- Notifies caller of change in appointment scheduling
- Acquires patient demographic and insurance information for new patients and verifies for returning patients
- Can optimally determine when a conversation needs to be escalated to triage or manager
- Provides pre-appointment instructions to patients at the time of the call
- Responds to, answers and/or advises questions or concerns
Requirements
- 1+ years customer service experience in healthcare or professional service industry
- Proven ability to listen effectively, maintain HIPAA‑compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
- Strong telephone management, organization, and prioritization skills
- This position requires a full month of uninterrupted training
Benefits
- Medical, dental, vision plans
- Life insurance
- Short‑term and long‑term disability insurance
- PTO and Sick and Safe Time
- Tuition reimbursement
- Retirement plans
- Early access to earned wages
- More details: Fairview Benefits Page
Pay
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. The organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If the role is eligible for a sign‑on bonus, the approved bonus program in place at the time of offer will be honored.
Schedule
Monday – Friday, 8:30 am – 5:00 pm