Traveler Experience Counselor I ONSITE Andrews AFB, MD

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Responsibilities

• Work on-site with our government clients
• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle basic and moderately complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Escalate most complex bookings to more experienced staff
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

Qualifications

• English fluent – written and spoken (required)
• 2nd language a plus (preferred)
• No experience in government travel? No problem. Your passion for service excellence and commitment to supporting your team are what’s most important.

Skills

• Detail-oriented
• Good verbal and written communication skills
• Basic MS Office
• A genuine passion for high-quality customer service
• Strong teamworking skills
• A positive, “can do” attitude
• Willingness to learn and grow
• Any travel industry-related experience (preferred)
• Customer service experience (preferred)

Benefits

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
• Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on our learning platform, leadership courses, and internal job openings
• Connect with colleagues through global INclusion Groups centered around common identities or initiatives

Location: Andrews AFB, Maryland, United States