Group Air Travel Counselor

About the role

As an American Express Specialized Corporate Travel Counselor, this person will provide a specialized servicing to client travelers that will require high touch service. The Travel Counselor should be prepared to offer a unique level of service, outstanding GDS skills, as well as vast destination knowledge. This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and will be responsible for providing customer service and accurate completion of both international, domestic travel arrangements, and special requests.

Requirements

• Must have at least 5+ years of VIP corporate travel counselor experience.
• Bi-Lingual English/French or English/Spanish
• Strong international reservations experience.
• Knowledge GDS experience is required, Sabre experience is a must
• Knowledge of American Express Point of Sales (POS) tools; including but not limited to SBP, Quick Exchange, Salesforce.
• Effective communication and conflict resolution skills.
• Strong organizational and ability to multitask.
• Demonstrates problem solving skills.
• Ability to manage change effectively.
• Ability to manage workflow in a highly complex & fast changing environment.
• Displays highest level of integrity when dealing with internal & external customers.

Pay

The US national base salary range for this position is from $46,200.00 – $85,800.00. The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

Benefits

• Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: choose from deals each week from major travel providers on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges, obstacles, achievements, and drive company awareness and action.

Schedule

Location: United States