Travel Counselor I Army

About the role

Join our U.S. Military and Government team specializing in seamless travel management services to our federal clients. Provide outstanding customer service to defense & government travelers before, during, and after their business trips.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Raise most complex bookings to more experienced staff
• Assignments include both routine and non-routine work

Requirements

• English fluent – written and spoken
• 2nd language a plus
• Good verbal and written communication skills
• Basic MS Office

Qualifications

• A genuine passion for high-quality customer service — we care about our customers and it's important to us that you do too
• Strong teamworking skills
• A positive, “can do” attitude
• Willingness to learn and grow!

Skills

• Fluent in English
• Second language a plus
• Basic MS Office

Benefits

Salary: Insert range
Location: Redstone Arsenal, Alabama, United States

Pay

Insert range

Schedule

N/A

Benefits

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies. The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!

What We're Looking For

• A genuine passion for high-quality customer service — we care about our customers and it's important to us that you do too
• Strong teamworking skills
• A positive, “can do” attitude
• Willingness to learn and grow!

Equal Opportunity Employer

We accept Military experience/certifications as a substitute for some requirements. Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient. Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.