Travel Experience Counselor I - Schofield Barracks, Hawaii
About the role
Join our U.S. Military and Government team specializing in seamless travel management services to our federal clients. As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips.
Responsibilities
- Create and complete travel arrangements (air, hotel, car, rail)
- Ensure reservations are built according to client standards and preferences
- Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience
- Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
- Raise most complex bookings to more experienced staff
Requirements
- English fluent – written and spoken
- Second language is a plus
- Good verbal and written communication skills
- Basic Microsoft Office skills
- A genuine passion for high-quality customer service — we care about our customers and it's important to us that you do too
- Strong teamworking skills
- A positive, “can do” attitude
- Willingness to learn and grow!
Qualifications
- Accepts military experience/certifications as a substitute for some requirements
- U.S. Citizen required due to client affiliation
Benefits
Comprehensive US benefits programs including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.