Traveler Experience Counselor I ONSITE Ellsworth AFB, SD

At Amex GBT, we help colleagues find inspiration in travel as a force for good and make an impact on our industry. We offer an inclusive and collaborative culture where your voice is valued.

About the role

On a day-to-day basis, you will work on-site with our government clients to create and complete travel arrangements while ensuring reservations meet client standards and preferences.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations for the best traveler experience
• Handle basic and moderately complex bookings, including non-standard and multi-destination trips, ticket exchanges, and complex fares
• Escalate the most complex bookings to more experienced staff
• Perform both routine and non-routine assignments
• Benefit from comprehensive training by experienced colleagues and use our social intranet to stay updated

Qualifications

• English fluency – written and spoken (required)
• Second language (preferred)
• Detail-oriented with strong verbal and written communication skills
• Basic MS Office proficiency
• Genuine passion for high-quality customer service
• Strong teamworking skills and a positive, “can-do” attitude
• Willingness to learn and grow
• Any travel industry-related experience (preferred)
• Customer service experience (preferred)

No experience in government travel? No problem. Your passion for service excellence and commitment to supporting your team are what matter most. We provide training to help you excel in this industry.

Benefits

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
• Travel perks: weekly deals on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on our learning platform, leadership training, and internal job openings
• Opportunities to connect with colleagues through global INclusion Groups centered around common identities or initiatives

Location

Ellsworth, South Dakota, United States