Specialized Travel Counselor

About the role

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo (training may be provided)
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and sell additional services to clients to meet their needs while adhering to their company’s travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence, and service metrics

Requirements

• Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus, and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity and safeguard personal traveler information
• Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Ability to resolve customer issues quickly and independently
• Teamwork and openness to feedback

Schedule

Our Traveler Care unit is a 24/7 operation. While we have specific colleagues dedicated to the night shift, you should be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Pay

The US national base salary range for this position is $46,200.00 - $85,800.00. The actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

Benefits

• Health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
• Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on our learning platform, leadership courses, and internal job openings
• Global INclusion Groups centered around common identities or initiatives