Travel Counselor
About the role
Our 24/7 travel department plays a vital role in Epic’s overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You’ll manage all aspects of corporate travel—including hotel reservations and air and ground transportation—for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.
Responsibilities
- Coordinate travel logistics for employees visiting customers
- Provide support when travel plans change unexpectedly
- Manage all aspects of corporate travel: hotel reservations, air and ground transportation
- Support customers through reception duties
Requirements
- Available to work 2nd shift (6 pm–2 am) Tuesday–Saturday (workweek & hourly shift differential included)
- Adaptability in a fast-paced environment
- Strong communication, organization, and decision-making skills
- Ability to self-manage and creatively problem solve
- Customer-service mindset
- Live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate
- COVID-19 vaccination
Benefits
- Restaurant-quality meals at a few dollars per meal, prepared by culinary talent from restaurants nationwide
- Four-week paid sabbatical anywhere in the world after five years of service
- Comprehensive health and wellness benefits
- Merit-based compensation with annual raises and bonuses
- Stock grants giving you a stake in Epic’s success
- Uniquely themed campus designed for productivity and comfort
Pay
Merit-based compensation reflecting the impact of your work; eligible for annual raises, bonuses, and stock grants.
Schedule
2nd shift, 6 pm–2 am, Tuesday through Saturday (includes workweek and hourly shift differential).
Location
Position is based at Epic’s campus in Verona, WI (just outside Madison). Relocation is required; financial relocation assistance is provided. Madison is recognized as a top city for tech talent, renters, fitness, and young professionals.