Travel Account Specialist

About the role

In this Travel Account Specialist role, you will make commercial follow-through dependable across premium travel, ocean and river cruises, expedition travel, events, and milestone trips. The role focuses on travel account specialized execution within premium travel operations, with decisions grounded in current records rather than memory or guesswork.

Responsibilities

• Maintain the Travel Account Specialist workflow by helping the team handoff confirmed opportunities without losing context.
• Track the workflow by capturing traveler or account requirements clearly.
• Own the workflow by preparing accurate supporting information for quotes.
• Coordinate the workflow by tracking follow-up dates and open decisions.
• Review the workflow by keeping CRM or account notes current.

Skills

• Use Traveler Communication and Conversion Support confidently in travel account specialized execution.
• Apply Premium Travel Operations without losing track of exceptions, owners, or deadlines.
• Document Booking Support decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Follow-Up, especially when escalation is required instead of assumption.

How Success Shows Up

The role is working well when commercial follow-through becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.