Training - Field Trainer

POSITION PURPOSE

Support strategic programs companywide that drive critical performance metrics and routinely pivots to meet the needs of the business.

ESSENTIAL DUTIES

• Conducts employee training classes either in a store, classroom, or virtual platform in the areas of product knowledge, sales skills, leadership principles and best practices.
• Conducts store visits to support the district leadership team. Communicates all feedback to aid in the development of the curriculum. Provides coaching as needed.
• Build and maintain relationships with business partners at all levels of the organization.
• Ensures understanding of company's policies, procedures, and practices.
• Works in partnership with field teams to plan and deliver training solutions and resources for continuous employee development.
• Facilitates training exercises and activities to illustrate the content.
• Communicates with the Content Development Team to enhance and/or update curriculum.
• Provides customized learning solutions in partnership with regional leadership.
• Provides direct support to new hires during their first 90 days to ensure they meet company KPI targets.
• Manages expenses to adhere to set budget requirements.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Education and/or Experience: High school diploma or general education degree (GED). A Bachelor's degree (B.A. / B.S.) in Adult Education, Training or related field is preferred. Wireless field experience is preferred.
• Languages Skills: Reads and interprets documents such as operating instructions and procedure manuals. Routinely writes detailed reports and correspondence and responds to questions and/or complaints. Routinely speaks effectively before groups of customers, clients, and managers and/or employees of organization.
• Reasoning/Problem Solving Ability: Routinely solves practical problems and deals with a variety of concrete variables in situations where standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Decision Making & Impact of Errors: Limited – Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is usually low to moderate cost.
• Physical Demands: Able to sit up to 35% of the time. Able to stand and/or walk over 70% of the time.
• Work Environment: Typically works remotely in a retail store environment and in a home office. Routinely presents in front of small to large groups.
• Travel Requirements: Travels up to 100% of the time, including overnight.