Training - Field Trainer

POSITION PURPOSE

SUPPORT STRATEGIC PROGRAMS COMPANYWIDE THAT DRIVE CRITICAL PERFORMANCE METRICS AND ROUTILY PIVOTS TO MEET THE NEEDS OF THE BUSINESS.

ESSENTIAL DUTIES

• Conducts employee training classes either in a store, classroom, or virtual platform in the areas of product knowledge, sales skills, leadership principles and best practices.
• Conducts store visits to support the district leadership team. Communicates all feedback to aid in the development of the curriculum. Provides coaching as needed.
• Build and maintain relationships with business partners at all levels of the organization.
• Ensures understanding of company's policies, procedures, and practices.
• Works in partnership with field teams to plan and deliver training solutions and resources for continuous employee development.
• Facilitates training exercises and activities to illustrate the content.
• Communicates with the Content Development Team to enhance and/or update curriculum.
• Provides customized learning solutions in partnership with regional leadership.
• Provides direct support to new hires during their first 90 days to ensure they meet company KPI targets.
• Manages expenses to adhere to set budget requirements.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

EDUCATION and/or EXPERIENCE

• A high school diploma or general education degree (GED).
• A bachelor's degree (B.A. / B.S.) in Adult Education, Training or related field is preferred.
• Wireless field experience is preferred.

LANGUAGE SKILLS

• Reads and interprets documents such as operating instructions and procedure manuals.
• Routinely writes detailed reports and correspondence and responds to questions and/or complaints.
• Routinely speaks effectively before groups of customers, clients, and managers and/or employees of organization.

REASONING/PROBLEM SOLVING ABILITY

• Routinely solves practical problems and deals with a variety of concrete variables in situations where standardization exists.
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

DECISION MAKING & IMPACT OF ERRORS

• Limited – Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is usually low to moderate cost.

PHYSICAL DEMANDS

• Able to sit up to 35% of the time.
• Able to stand and/or walk over 70% of the time.

WORK ENVIRONMENT

• Typically works remotely in a retail store environment and in a home office.
• Routinely presents in front of small to large groups.

TRAVEL REQUIREMENTS

• Travels up to 100% of the time, including overnight.