Title Specialist I

Responsibilities

• Perform all responsibilities in accordance with the company’s competencies, compliance, regulatory and information protection requirements.
• Maintain regular follow-up with dealerships in the recovery of lien perfection documents.
• Establish and maintain strategic and excellent relationships with our internal sales team and dealer network.
• Review and remediate issues and exceptions.
• Communicate effectively and regularly via written and verbal communication for the follow-up in the title management processes.
• Field inbound and outbound communication and answer title-related questions as needed.
• Ensure that all internal departments and external stakeholders receive prompt, efficient, courteous, and professional service, including follow through to resolution.
• Manage inbound and outbound calls from dealers and customers as needed.
• Create 2 or more job aids for team processes.

Requirements

• High school diploma or equivalent.
• Minimum two years of experience in vehicle title management.
• Minimum two years of experience in preferably in auto finance or installment loan, specifically with focus in title management.
• Ability to work independently and as a team member while using critical thinking and sound judgment in decision making.
• Experience with customer correspondence.
• Exceptional accuracy and attention to detail a must.
• Preferably within auto finance or installment loan servicing.
• Experience solving difficult problems with effective solutions.
• Proficient verbal and written communication skills.
• Able to work well under pressure and continue to complete daily or regular tasks consistently.
• High-degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of titling.
• Able to work well under pressure and continue to complete daily or regular tasks consistently.
• Able to work a flexible schedule which may include overtime, as needed.
• Working knowledge of MS Word and Excel.
• Must be detail oriented and have a strong ability to multitask.
• Excellent customer service skills; experience working directly with dealerships is a plus.
• Customer Service attitude with strong problem-solving skills.
• Honest with a strong work ethic, unscheduled absences are rare, always punctual.
• Experience with Dealertrack and/or F&I Express is a plus.