Title and Registration Specialist I

About the role

Join us at Lithia & Driveway Ramsey BMW, a Fortune 500 company and one of the largest automotive retailers in North America. Our Dealership Accounting teams ensure accuracy, consistency, and compliance across all financial operations.

Responsibilities

• Review and analyze inbound and outbound vehicle title and registration documents for accuracy, and submit them to the appropriate government agencies.
• Research and resolve vehicle title issues for both purchased and sold vehicles that have aged beyond 15 or 30 days respectively.
• Communicate directly with customers via chat, phone, and email to resolve registration/title issues and answer questions about purchase paperwork.
• Work directly with government personnel when needed to resolve registration or title discrepancies.
• Follow up with internal LAD personnel to correct issues identified during the purchase or sale process.
• Maintain accuracy, timeliness, cure rates, and efficiency in meeting company-established benchmarks.
• Apply effective strategies to diagnose and resolve administrative and occasionally complex issues in a timely manner.
• Perform additional tasks and responsibilities as needed to support the title and registration function.

Qualifications

• A high school diploma or equivalent is required.
• One year of experience in a vehicle dealership and/or processing vehicle registration paperwork is preferred.
• Strong attention to detail and excellent communication skills are essential.
• Active listening and critical thinking skills are necessary for resolving customer and administrative issues.
• The ability to work independently is crucial due to the nature of the role.

Benefits

• Best-in-class industry benefits including medical, dental, and vision plans, paid holidays and PTO, short and long-term disability, paid life insurance, 401(k) retirement plan, employee stock purchase plan, wellness programs, and vehicle purchase discounts.
• The full salary range for this position is $35,000 - $55,000 annually, with an anticipated starting pay of $20.00-25.00/hr., based on factors such as skills, experience, and internal equity.
• Final compensation will be determined through the interview process and in accordance with applicable pay equity and transparency laws.