Title and Registration Specialist I

About the role

The Title and Registration Specialist at Lithia & Driveway Odessa Chevrolet is responsible for reviewing and analyzing vehicle title and registration documents for accuracy, communicating with customers, and resolving issues with government personnel.

Responsibilities

• Review and analyze inbound and outbound vehicle title and registration documents for accuracy and submit them to the appropriate government agencies.
• Research and resolve vehicle title issues for both purchased and sold vehicles that have aged beyond 15 or 30 days respectively.
• Communicate directly with customers via chat, phone, and email to resolve registration/title issues and answer questions about purchase paperwork.
• Work directly with government personnel when needed to resolve registration or title discrepancies.
• Follow up with internal LAD personnel to correct issues identified during the purchase or sale process.
• Maintain accuracy, timeliness, cure rates, and efficiency in meeting company-established benchmarks.
• Diagnose and resolve administrative and occasionally complex issues in a timely manner.
• Perform additional tasks and responsibilities as needed to support the title and registration function.

Requirements

• Strong attention to detail for reviewing and processing title and registration documents accurately.
• Excellent communication skills for interacting with customers, internal teams, and government personnel.
• Time management to meet deadlines and performance standards.
• Critical thinking for diagnosing and resolving both routine and complex title/registration problems.
• Ability to work independently, especially important in a role that requires self-motivation and accountability.

Qualifications

• A high school diploma or equivalent is required.
• At least 1 year of experience in a vehicle dealership or processing vehicle registration paperwork is preferred.
• Notary is helpful but not required.

Benefits

• Best-in-class industry benefits including medical, dental, and vision plans, paid holidays and PTO, short and long-term disability, paid life insurance, 401(k) retirement plan, employee stock purchase plan, vehicle purchase discounts, wellness programs, and more.