Term-Limited Hospitality Assistant

About the role

Rice University is seeking a Term-Limited Hospitality Assistant to serve as the primary point of contact for guests. This role is responsible for greeting customers, scanning student ID cards, and verifying meal plans. Under the direction of the Hospitality Manager, the Hospitality Assistant maintains the entire Front-of-House (FOH), including restocking, preparation, and cleaning of stations to ensure safety and sanitation regulations are met.

Responsibilities

• Greet customers and verify meal plans
• Scan student ID cards
• Maintain the Front-of-House (FOH)
• Restock, prepare, and clean stations
• Perform one or more specialized roles as needed, including:
• Cashier: Provide customer service, answer questions, and maintain door security
• Dishwasher: Maintain servery and kitchen cleanliness, assist with dishwashing
• Cold Prep: Assist with food production and preparation of cold food items
• Bakeshop Prep: Prepare and produce baked goods, maintain workstation cleanliness
• Restaurant Server: Provide professional table service, take orders, serve food and beverages
• Banquet Server: Set up, serve, and break down special events and banquets
• Barista: Prepare and serve specialty coffee beverages
• Cohen House Steward: Maintain dining and meeting spaces, ensure areas are guest-ready

Requirements

• No formal education required
• Two years or more (2+) months related in customer service
• In lieu of the experience requirement, additional related education may be substituted
• Certified Food Handler's Permit (Houston) or equivalent (ServSafe)
• Sufficient proficiency in speaking, reading, and writing the English language
• Able to speak and understand basic English
• Good interpersonal skills and ability to work as a team with others
• Able to read and understand standard recipes and production sheets
• Able to detect scents and discern flavors

Qualifications

• Exceptional organization and time management
• Able to work under minimum supervision
• Excellent customer service, including patience and friendly demeanor
• Able to document HACCP log sheets
• Must be able to speak and understand basic English
• Knowledge of supplies, equipment, and/or services ordering and inventory control procedures
• Ability to analyze and solve inventory-related issues
• Proficiency in preparing routine administrative paperwork
• Ability to receive, stock, and/or deliver goods in a timely manner
• Familiarity with university invoicing procedures

Skills

• Exceptional organization and time management
• Able to work under minimum supervision
• Excellent customer service, including patience and friendly demeanor
• Able to document HACCP log sheets
• Knowledge of supplies, equipment, and/or services ordering and inventory control procedures
• Ability to analyze and solve inventory-related issues
• Proficiency in preparing routine administrative paperwork
• Ability to receive, stock, and/or deliver goods in a timely manner
• Familiarity with university invoicing procedures

Benefits

Rice University HR | Benefits

Pay

Hiring Rate: $18.00 per hour

Schedule

Weekly schedule will vary and will include working nights, weekends, and holidays; the incumbent must be available to work any shift required.

Workplace Requirements

• This position is exclusively on-site, necessitating all duties to be performed in-person.
• Work environment is a commercial kitchen and includes exposure to temperature extremes.
• Work hazards include exposure to chemicals, wet floors, dangerous equipment (fryers, dough sheeter, tortilla machine, stoves, ovens, knives, slicers, etc.), and hot oil, steam, and water.
• Work areas include receiving docks, storerooms, and kitchen spaces.
• Exposure to work hazards including chemicals, hot oil, and dangerous equipment is common.
• Physical Demands: Moderate to heavy physical activity, which includes the ability to lift and carry objects up to 50 lbs. of force occasionally, up to 20 lbs. frequently, and up to 10 lbs. constantly to move objects. Regular activities include standing, walking, bending, and lifting for up to eight hours per day.
• Other physical requirements of the job include manual dexterity and the ability to see, hear, reach, climb, and balance.
• Requires walking or standing for up to eight hours per day. Ability to bend, crouch, kneel, lift, see, reach, climb, and balance.
• This role is classified as an Essential On-Campus Position, requiring on-site presence to effectively carry out its vital functions.
• During emergencies or crises, the employee is required to report to campus as directed to ensure continuity of critical operations and must remain accessible to leadership to fulfill responsibilities necessary for maintaining institutional functions.

Special Instructions to Applicants

All interested applicants should attach a resume in the Supporting Documents section of the application, preferably in a PDF format to avoid any formatting issues.