Hospitality Assistant
About the role
The Hospitality Assistant provides support to residents by assisting with daily living activities, offering companionship, and maintaining a safe, clean, and welcoming environment. Hospitality Assistants work as an extension of the CNA team, focusing on non‑clinical homemaker and companion tasks so CNAs can concentrate on direct care responsibilities. In exchange for a commitment of employment at NCHC, all class costs, material fees, and up to three exam attempts are covered. The CNA training class is paid for upfront by NCHC, followed by an offer for a CNA position upon successful completion of the class and exams.
Responsibilities
- Respond promptly to call lights and resident requests.
- Escort residents to meals, activities, and to the lobby for appointments.
- Assist in the dining room, provide beverages, and help with meal setup and takedown.
- Accurately serve correct meals and textures, distribute appropriate assistive utensils, and document meal intakes at mealtimes.
- Perform laundry, make beds, and stock resident rooms with necessary supplies.
- Pass water to all residents during the shift.
- Keep resident areas organized, clutter‑free, and comfortable.
- Visit with residents, accompany them on walks, and provide companionship.
- Communicate resident needs or concerns to CNAs, nurses, and life‑enrichment staff.
- Collaborate with staff to ensure timely, quality service.
- Provide reassurance to residents and promote a caring, homelike atmosphere.
- Follow all safety and infection‑prevention protocols, including proper PPE use and hand hygiene.
- Report unsafe conditions, supply shortages, or resident concerns promptly to the nurse manager or unit nurse.
- Support residents’ rights and immediately report suspected abuse, neglect, or misappropriation.
- Attend training and education throughout the year as needed.
- Complete required annual online competency modules.
- Maintain regular onsite attendance.
Requirements
- At least 16 years of age.
- Understands and applies directions provided through written documents or verbal communication.
- Compassionate, dependable, and attentive to detail.
- Certified feeding assistant, or the ability to be trained on‑site within the first 90 days.
- Preferred: At least 18 years of age.
- Preferred: Experience in healthcare, hospitality, or resident‑care setting.
Compensation and Benefits
Starting pay ranges from $15.18 – $16.53 per hour, plus a shift differential of $1.50 for 2:00 pm – 10:00 pm and $2.50 for 10:00 pm – 6:00 am hours worked.
- Favorable staff‑to‑resident ratios.
- Enhanced hands‑free communication technology that simplifies workflows.
- PTO and paid holidays.
- Health, dental, and vision insurance.
- On‑site bistro and cafeteria.
- Pharmacy services.
- Newly updated facility.
- Life, accident, and hospital insurance.
- Employee assistance program and employee discounts.
- Eligibility for the Wisconsin Retirement System (WRS) with a 7.2 % employee contribution matched 100 % by NCHC each pay period.
Schedule
- Full‑time position: 7:00 am – 3:30 pm.
- Part‑time position: 4:00 pm – 8:00 pm.
About North Central Health Care
North Central Health Care (NCHC) is a healthcare organization based in Central Wisconsin, formed over fifty years ago as a partnership between Langlade, Lincoln, and Marathon counties. NCHC employs more than 600 professionals across a variety of care and work environments, providing mental health treatment, addiction services, long‑term and short‑term care, physical therapy, crisis stabilization, and more. The organization is committed to delivering passionate, high‑quality care for individuals and families.