Hospitality Assistant

About the Role

Perform all necessary hospitality tasks including housekeeping and food service as assigned. Ensure adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represent the organization and promote Rimrock’s Mission to the community.

Responsibilities

Housekeeping

• Empty garbage in all rooms and line garbage cans with clean liners. Place garbage in outside garbage dumpster.
• In restrooms, clean and disinfect toilets, sinks, and all hard surfaces. Dust mop and mop floors.
• Fill all dispensers to include: paper towels, soap, toilet paper, and hand sanitizer.
• Empty garbage, clean walls, mirrors, and doors. Clean showers and bathtubs.
• Dust office furniture including chairs, desks, keyboards, computer screens, tables, and file cabinets.
• Wipe fingerprints and marks off walls, doorframes, and light switches.
• Clean all glass and windows as needed.
• Restock cleaning supplies and cleaning carts. Wash and fold rags.
• Make beds when patients check in or out. Strip linens off bed and place in dirty laundry bag; disinfect mattress cover, headboards, and all hard surfaces.
• Clean kitchen daily, disinfect and wipe down all hard surfaces. Clean and disinfect all appliances to include: stove, microwave, refrigerator, freezers, and dishwasher.
• Vacuum and dust all furniture and blinds.
• Vacuum all carpeted areas, sweep and mop all hard floor surfaces and stairs.

Miscellaneous Duties

• Stocking Sysco supplies and linen deliveries.
• Laundering towels, linens, shower curtains, and tablecloths.
• Removing carpet stains and flies from light fixtures.
• Detail cleaning and any other tasks assigned by Housekeeping Coordinator.
• Provide holiday and relief coverage as assigned by Housekeeping Coordinator or Supervisor.

Organizational Competencies

• Accountability – Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization. Accepts responsibility for own behavior. Assures that resources are allocated in accordance with the priorities of the strategic plan. Performs self-quality monitoring to develop and execute plans to meet established goals.
• Time Management – Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork, evaluations, and other required documentation accurately and timely.
• Teamwork – Works cooperatively and capably with a wide variety of people. Actively promotes teamwork and information sharing within and across departments. Works in a spirit of teamwork and trust and maintains professional boundaries.
• Flexibility – Adapts rapidly to changing work demands and priorities.
• Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations.
• Safety – Knows and understands emergency procedures and completes incident reports within 24 hours of event with detailed information.
• Communication – Consistently uses positive communication skills to promote effective interpersonal relationships. Provides timely and thorough follow-up with internal and external customers. Models professionalism by addressing others with appropriate actions, appearance, and communication.
• Customer Service – Supports the organization’s customer service initiative. Strives for service excellence by seeking challenges and turning them into opportunities. Anticipates and meets needs of patients while maintaining appropriate boundaries. Displays a friendly, helpful, and approachable demeanor. Obtains feedback from patients regarding their perceptions of the service provided and utilizes this information to improve service delivery.
• Respect – Establishes compassionate and supportive rapport with patients. Communicates tactfully and respectfully with patients, coworkers, and others.
• Quality Improvement – Assures that information is collected, organized, reported, and used to improve the quality of systems and services. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters. Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.

Requirements

• High school graduate.
• One year of housekeeping and/or food service experience in a healthcare or commercial setting.

Skills

• Ability to read, write, and communicate effectively.
• Knowledge of universal precautions, cleaning materials, and equipment.
• Knowledge of safety standards and procedures.
• Ability to interact in a friendly and courteous manner with residents and staff to promote a positive team environment.
• Basic computer skills.

Physical Demands

• Continuous physical effort involving lifting and carrying of up to 50 pounds, walking, standing, and stooping.
• Full body range of motion including reaching with hands and arms, pushing and pulling, bending, kneeling, crouching, and climbing.
• Ability to tolerate vibrating equipment and repetitive hard motions.
• Talking, hearing, and normal vision abilities required, including close vision and ability to adjust focus.

Work Environment

Involves everyday risk or discomfort requiring normal safety precautions in an office or residential setting, meeting rooms, and patient care areas. Work may involve mental and emotional stress. Some driving may be required. Will work primarily in the main facility and off-site facilities.