Hospitality Assistant

About the role

Summit Brewing Company is seeking a dedicated part-time Hospitality Assistant to join the Hospitality Team to serve and support the Summit Ratskeller beer hall, Gift Shop and the Training Room on-site spaces while creating a fun and welcoming environment for all guests.

Responsibilities

• Front line representation of the Summit Brewing Company brand and standards of quality to guests of the brewery with enthusiasm and passion.
• Build an in-depth, on-going knowledge of the Summit story and products that can be shared with our guests.
• Maintain cleanliness of Ratskeller, outdoor spaces, gift shop, training room bar and restrooms.
• Communicate issues and offer honest, constructive feedback to Hospitality Management.
• Handle cash and credit card transactions via POS, including accurate opening/closing procedures.
• Deliver informative and entertaining tours for public audiences, industry groups and Summit’s retail and distribution partners.
• Provide on-site hospitality including set up, beer service, AV support and other tasks as assigned for industry and other groups hosted in our Training Room and Ratskeller.
• Learn and execute proper, efficient beer pouring techniques.
• Provide an exceptional experience for customers.
• Adhere to Summit brand standards and policies as outlined in the employee handbook to maintain a safe and welcoming work environment.
• Adhere to TIPS policies on safe serving of alcohol.
• General administrative functions and duties.
• Inventory restocking in service areas and gift shop

Qualifications and requirements

• In-depth knowledge and/or willingness to learn about Summit Brewing Company, brewing and packaging processes, and beer styles and characteristics.
• TIPS alcohol awareness certification (training provided by Summit).
• Experience and passion for hospitality and customer service; prior service and brewing industry experience a plus.
• Proficient in Microsoft Office Suite and basic computer/audiovisual skills to assist in administrative tasks as needed and to troubleshoot basic AV needs during events.
• Comfortable working in a fast-paced environment with demonstrated time management and multitasking skills.
• Perceptive skills to anticipate the needs of guests to provide quality customer service and overall experience that matches the quality of our beer.
• Public speaking experience is preferred.
• Availability to include minimum two weekday shifts and mandatory weekend availability. This position includes regular Ratskeller beer hall public hours, as well as private and internal special events, so flexibility is important. Must adhere to scheduled shifts or arrange coverage. Minimum commitment of 16 hours per week but may be scheduled up to 29 hours as needed.
• Must be 21 years of age.

Physical/Environmental requirements

• Able to stand for the length of work shift, up to eight hours.
• Able to work in conditions typical of an office, and quiet to moderately loud environments, as well as conditions typical of a manufacturing environment (cool, warm, or hot, humid or wet, etc.), and moderate to loud environments.
• Able to frequently push, pull, lift and/or move objects up to 50 pounds safely above waist-level and occasionally push, pull, lift and/or move objects up to 160 pounds.
• Able to maintain an efficient, high-energy pace behind bar during long stretches of high traffic and multi-tasking.