Temporary Administrative Assistant

About the role

Provide daily sales channel support via email in a timely manner while navigating multiple systems throughout the day. This is a temporary position with a confirmed work commitment through January 31, 2027.

Responsibilities

• Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes.
• Effectively communicate with reps and customers, including the ability to remain calm and resilient in high pressure situations.
• Process Return Goods Authorization (RGA's), order changes, cancellations, etc., and log requests in CRM database.
• Provide late ship report, packing list, invoices / acknowledgements, motor data sheets, QD stock notifications, order status and expected ship dates, etc.
• Support coverage on switchboard and front desk responsibilities.
• Participate in rep and customer visits as required.
• Must have basic understanding of sales channel policies and basic knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com.

Requirements

• 0-2 years of relevant work experience required.
• High school diploma or GED required.
• 2 Year / Associate Degree preferred.
• Intermediate computer skills (i.e., CAPS, SAP, CRM, Microsoft Office programs, etc.) required.
• Basic understanding of sales channel policies required and ability to gain knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com.
• Strong communication, multi-tasking, time management, and organizational skills required.
• Ability to maintain a positive, patient attitude and thrive in a fast-paced environment with high attention to detail required.

Pay

The starting base pay range for this position is $22.04/hour - $27.22/hour and may vary based on factors such as job-related knowledge, skills, experience, and performance.

Benefits

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program.

Physical Requirements

• Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial motions of the wrists, hands, and/or fingers.
• Required to have close visual acuity to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Occasional mobility required to attend in-person meetings and complete various office tasks.