TELECOMMUNICATOR - multiple positions

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees, and visitors exciting opportunities to live, work, grow, and play.

About the role

The Durham County Sheriff’s Office is seeking qualified candidates for Telecommunicator positions. The purpose of this job is to perform responsible work (on an assigned shift) dispatching emergency vehicles, equipment, and personnel in response to emergency and non-emergency situations. This position works under close supervision according to set procedures.

Responsibilities

• Receives emergency calls, determines location and nature of emergency, and dispatches appropriate personnel and equipment.
• Enters data into a computer-aided dispatch (CAD) system.
• Receives complaints and requests for service in person or by phone.
• Receives and transmits messages by radio and maintains radio log.
• Operates computer PIN terminal to transmit and receive data.
• Enters and modifies data stored in the national and state computer database.
• Takes telephone calls, provides information, data, and advice to the public.
• Performs related work as assigned.

Requirements

• Must be a US citizen, 18 years of age, and a high school graduate or equivalent.
• Must successfully complete the North Carolina Justice Academy Telecommunicator Certification Course within one year of hire.
• General knowledge of the methods of operating communication systems.
• General knowledge of radio and data terminal procedures.
• Thorough knowledge of the geography of the County and location of important buildings.
• Ability to type at a reasonable rate of speed.
• Ability to communicate effectively.
• Ability to interact professionally with the public under difficult and stressful conditions.
• Ability to operate all communication consoles.

Preferred Qualifications

• Completion of the basic Telecommunicator Certificate Course.

Physical Demands

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Must be able to work a rotating shift schedule that includes nights, weekends, and holidays all year round.

Benefits

• $6,000 sign-on bonus
• Vacation / sick time
• Paid holidays
• Paid on-the-job training
• Employee health insurance
• Employee dental insurance
• Employee vision insurance
• Paid parental leave (12 weeks)
• County retirement
• 401k retirement
• Unrivaled benefits at affordable rates for the whole family
• Onsite wellness clinic
• Three well-equipped employee gyms
• 30 minutes of paid leave each day for exercise

Pay

Salary range: $44,682.00 – $75,906.00

Schedule

Full-time, rotating shifts including nights, weekends, and holidays.