TELECOMMUNICATOR - multiple positions

General Description

The Durham County Sheriff’s Office is seeking qualified candidates for Telecommunicator positions. The purpose of this job is to perform responsible work (on an assigned shift) dispatching emergency vehicles, equipment and personnel in response to emergency and non-emergency situations.

Duties and Responsibilities

• Receives emergency calls, determines location and nature of emergency and dispatches appropriate personnel and equipment.
• Enters data into a computer aided dispatch (CAD) system.
• Receives complaints and requests for service in person or by phone.
• Receives and transmits messages by radio and maintains radio log.
• Operates computer PIN terminal to transmit and receive data.
• Enters and modifies data stored in the national and state computer database.
• Takes telephone calls, provides information, data and advice to the public.
• Performs related work as assigned.

Knowledge, Skills and Abilities

• General knowledge of the methods of operating communication systems.
• General knowledge of radio and data terminal procedures.
• Thorough knowledge of the geography of the County and location of important buildings.
• Ability to type at a reasonable rate of speed.
• Ability to communicate effectively.
• Ability to interact professionally with the public under difficult and stressful conditions.
• Ability to operate all communication consoles.

Minimum Education and Experience Requirements

• Must be a US citizen, 18 years of age and a high school graduate or equivalent.

Prior Certifications and Licenses

• Must successfully complete the North Carolina Justice Academy Telecommunicator Certification Course within one (1) year of hire.

PREFERRED REQUIREMENTS

• Completion of the basic Telecommunicator Certificate Course.

Physical Demands

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and reoccurring basis or sustained keyboard operations.
• Must be able to work a rotating shift schedule that includes nights, weekends, and holidays all year round.

Unavoidable Hazards (Work Environment)

• None.

Benefits at a Glance

• $6,000 Sign on Bonus
• Vacation / Sick Time
• Paid Holidays
• Paid on the job training
• Employee Health Insurance
• Employee Dental Insurance
• Employee Vision Insurance
• Paid Parental Leave (12 weeks)
• County Retirement
• 401k Retirement

Additional Information

• If you have any questions please contact the Durham County Sheriff’s Office Training and Recruitment Division (919) 560-0930.