Telecommunicator

About the role

New Hanover County is seeking Telecommunicators to join our Public Safety Communications Center. This is a continuous posting open to applications throughout the year.

Responsibilities

• Dispatching appropriate emergency and non-emergency personnel to calls for service and/or complaints.
• Receiving and dispatching calls to appropriate personnel and securing proper information from persons in state of excitement or panic to assure adequate response.
• Prioritizing calls based upon nature of request for services, availability of units, and other pertinent information.
• Monitoring radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel.
• Maintaining accurate logs in Computer Aided Dispatch (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data.
• Monitoring and maintaining accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response.
• Preparing and maintaining a variety of records and logs including warrant files, National Crime Information Center (NCIC) and/or Division of Criminal Information (DCI) entry files, and other required records as needed.
• Operating a manual dispatching system when automatic systems are not functioning or when necessary.
• Performing other related duties as required and assigned.

Qualifications

• A high school diploma/GED and 1 year of related experience involving a high level of multi-tasking and public contact, preferably using communications equipment such as a two-way radio and computers in a high stress setting.
• An equivalent combination of education and experience may be substituted for the required experience.
• Knowledge of Computer Aided Dispatch (CAD) is desired.
• Knowledge of county streets, highways, and waterways is preferred.
• Bilingual in English and Spanish is a plus.

Benefits

The hiring range for this position starts at $44,152.00 annually + a competitive benefits package. This includes a 5% differential for bilingual candidates, a 5% pay differential for night shift, and a one-time sign-on bonus of $2,000 upon successful completion of one's introductory period. Employees who are assigned to work the night shift will receive a 5% pay differential for time physically worked between 7pm and 7am. For more information on benefits, please visit our careers page at www.nhcgov.com/careers.