Telecommunicator

About the role

An employee in this class serves as a Telecommunicator operating an enhanced 911 emergency system involving a network of complex equipment. This employee receives emergency and non-emergency calls for law enforcement, fire, and emergency medical service assistance. Duties include dispatching appropriate law enforcement, fire, and EMS personnel and equipment. Duties also include providing pre-arrival instructions to callers.

Responsibilities

• Operates emergency communication systems to receive, transmit and record messages for emergency medical services, County law enforcement, municipal police departments, volunteer and municipal fire departments, Department of Transportation, rescue squads, ambulance services, air ambulance services, public utilities, magistrate's office, animal control, wildlife services, and various human services agencies;
• Serves as a point of contact for complaints and requests for service by telephone or radio;
• Monitors and operates TDD telecommunications equipment to communicate with hearing-impaired callers;
• Provides EMD level service when appropriate;
• Informs emergency response personnel, local hospitals, rest homes, nursing homes, and county departments of severe weather warnings provided by National Weather Service and other agencies;
• Maintains a computer log of complaints and services requested;
• Cleans performs back-up and changes log tapes;
• Receives and provides home and business alarms to law enforcement officials and firefighters, as requested;
• Notifies key holders of activation of alarms;
• Maintains computer log systems, changing tapes and cleaning heads daily;
• Performs other routine maintenance of equipment and work area;
• Coordinates repair of equipment through County staff or outside service vendors, as necessary;
• Provides information and advice to the public as requested.

Requirements

• Possession of a High School Diploma or GED and six (6) months of work experience in a customer service field;
• Must be a U.S. Citizen;
• (NCAC 10B .0300)
• Must be at least 18 years of age;
• (NCAC 10B .0300)
• Must possess a driver's license valid in the State of North Carolina.

Qualifications

• Must be willing to work any shift assignment, holidays, weekends, and overtime;
• Must be able to pass Pre-Employment Screening, including a thorough background investigation, psychological evaluation, and drug screening test.

Special Requirements

• Must be able to obtain the following certifications/certificates within one (1) year of hire:
• Division of Criminal Information (DCI)
• FEMA Independent Study Courses: IS-100.b, IS-200.b, IS-700.a, IS-800.b
• North Carolina Sheriffs' Education and Training Standards Telecommunicator Certification
• Cardio Pulmonary Resuscitation (CPR)
• Emergency Medical Dispatch (EMD – NC Office of Emergency Medical Services Reciprocity)
• Emergency Fire Dispatch (EFD)
• Emergency Police Dispatch (EPD)
• Additional Training As Required.

Benefits

• Employees accrue sick and vacation time each paycheck.
• Stanly County observes twelve (12) holidays.
• New Year’s Day, Martin Luther King Jr. Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving (Thursday and Friday), Christmas (3 days).
• One (1) personal day per year.
• Insurance Benefits:
• Health & Vision Insurance with Blue Cross and Blue Shield of North Carolina.
• Teledoc is offered through our insurance for a $10 co-pay per visit.
• Primary care visit is a $40 co-payment. Specialist is $50 co-pay. One free eye exam per year.
• Dental Coverage is with Guardian dental insurance.
• Other volunteer insurance benefits include: Flexible Spending Program, Life Insurance, Cancer, Accident, and Disability policies.
• Employee health clinic.
• On-site Advance Practice Provider will see employees and dependents covered on our county insurance plan free of charge.
• This service does not replace your primary healthcare providers but augments their care.
• As a wellness benefit, employees have the option of joining the Stanly County YMCA.
• The County will pay half of the employee’s membership.
• Employee Assistant Program is offered through Atrium Health.
• Each employee will receive up to six (6) free sessions on a rolling year.
• Dependent children and/or spouse may also use the sessions.
• Retirement:
• Stanly County Employees will be a member of the N. C. Local Government Employees’ Retirement System.
• Stanly County is required to withhold six percent (6%) from each paycheck and deposit it into the retirement system.
• The County also contributes to the plan.
• You are vested at five years as a contributing member.
• After one year of contributing membership in the system, a death benefit is available if you die while still in active service or within 180 days of your last day of service.
• NC 401(k) (Supplemental Retirement Plan)
• Employees can contribute to the Empower 401(k) plan upon hire.
• If the employee contributes at least one percent (1%), Stanly County will match one percent (1%).
• Additionally, employees may make additional contributions through the following options: 457 Deferred Compensation Plan and Roth Plan Option.
• Longevity
• Longevity pay is earned after three (3) years of continuous Local Government retirement benefited service working with Stanly County government.
• Longevity Bonus
• 3 years but less than 5 years $300
• 5 years but less than 10 years $600
• 10 years but less than 15 years $900
• 15 years but less than 20 years $1,200
• 20 years or more $1,500