TELECOMMUNICATOR

About the role

The Emergency Communications Center handles calls for service, dispatches emergency response teams, and provides vital information to both citizens and first responders.

Responsibilities

• Operates emergency communications systems to receive and transmit messages for law enforcement, fire, emergency medical service, and non-emergency calls.
• Screens complaints and requests for service, determines priority, and dispatches necessary officials.
• Maintains tangible computer records and logs of all calls and services requested with response times.
• Provides post-dispatch and pre-arrival instructions for medical and fire calls as defined by protocols.
• Maintains knowledge of locations and activities of emergency response personnel.
• Coordinates critical actions in response to alerts and warnings.
• Performs routine maintenance and minor repairs on emergency communications equipment.
• Answers telephone and receives inquiries, providing information or referring callers as necessary.
• Assists in training new employees and completing reports on their progress.
• Remains on call 24 hours a day for emergency situations.

Requirements

• High school diploma or GED.
• Valid driver's license in the State of North Carolina.
• DCI (Division of Criminal Information System) certification.
• EMD (Emergency Medical Dispatch) and EFD (Emergency Fire Dispatch) Certification.
• CPR and Telecommunicator Certification.

Qualifications

• Some experience in general clerical work.
• Basic computer knowledge.

Skills

• Knowledge of the geographical layout of the County.
• Working knowledge of the operation and location of law enforcement and emergency service units.
• Some knowledge of Standard Operating Procedures for an emergency communications center.
• Ability to operate emergency communication equipment and computer systems.
• Sound independent judgment and initiative.
• Ability to elicit information from distressed persons.
• Professionalism and tactfulness.

Benefits

Includes group medical, dental, vision, disability, life, critical illness, hospital indemnity, and accident insurance plans. Participating member of the North Carolina Local Governmental Employees' Retirement System. Affordable health care options provided.

Pay

$45,972.00 - $75,792.00

Schedule

Shift work, 24-hour coverage required.