Telecommunicator

Core Responsibilities

• Works in the Public Safety Telecommunications Center as the primary telephone contact for college matters after regular business hours, on weekends, and during academic breaks 365 days a year.
• Answers calls to emergency and business telephone lines and email.
• Serves as the first point of contact regarding emergencies, complex incidents, and requests for service.
• Prioritizes calls and initiates emergency protocols and notifications as needed.
• Handles sensitive information discreetly and maintains necessary communications with law enforcement, fire departments, rescue squads, and hospitals.
• Captures and documents all communications, activities, and incidents in a shift log.
• Coordinates dispatch and deployment of college personnel through professional radio and telephone communications.
• Maintains awareness of life safety and facility systems, including fire & security alarms, 911 call notifications, and HVAC systems for alarms associated with ammonia leaks, temperature fluctuations, pump failures, and water levels.
• Maintains awareness of the card access system to ensure the security of buildings, identify unauthorized access attempts, issue appropriate access privileges, and maintain lock/unlock schedules.
• Provides educational information and referral services to community members.

Requirements

• A high school diploma is required.
• Post-secondary education preferred.
• Ability to satisfactorily complete specialized on-the-job training required.
• Must handle confidential matters with appropriate discretion.

Physical Demands and Working Conditions

• Telecommunicators' duties are primarily sedentary in nature.
• Must be able to stand for long periods of time occasionally and sit for long periods of time frequently with occasional carrying and walking.
• There is limited opportunity for physical movement and the dispatcher must remain alert and responsive while observing computer display screens.
• May wear telephone/radio headsets for long periods.

Other

• An offer for this position is contingent upon successful completion of a criminal background check and references.

Benefits

• Excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits.
• A generous time-away program - up to 34 days per year, increasing as the term of service lengthens.
• Spouses or domestic partners are eligible to receive a card with the same privileges.
• Discounts on season passes at Middlebury College's Snow Bowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center.
• Access to comprehensive support services to the spouses and partners of Middlebury employees.
• A full listing of our benefit offerings can be found on our website or click to see some of the other fun perks of working at Middlebury, whether in Middlebury, VT or Monterey, CA!

Equal Opportunity Employer

• Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values.
• The College recruits talented and diverse faculty, staff, and students from across the United States and around the world.
• The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.