TELECOMMUNICATOR

About the role

The City of Greer is currently accepting applications for a Telecommunicator in our Police Department.

Responsibilities

• Answers 911 telephone lines, other emergency lines, and non-emergency lines in order to ascertain, record, and disseminate the type of assistance needed, the location, the urgency of the call, etc.; prioritizes calls and directs calls to appropriate units via telephone or radio.
• Dispatches or transfers calls to fire department, police department, public services department, or appropriate agencies.
• Monitors multiple radios, computer screens and other telecommunications equipment.
• Prepares and utilizes a variety of reports and records such as NCIC entry, pay sheet, telephone logs, evaluation forms, location reports, memorandums, fire reports, wrecker logs, driver history, work orders, etc.
• Refers to policy and procedure manuals, computer manuals, codes/laws/regulations, publications, and reference texts, etc.
• Utilizes various types of equipment and machinery such as computer, CAD system, telephone, NCIC terminal, printer, copier, walkie-talkie, etc.
• Acknowledges and responds to all routine and emergency police and fire radio traffic.
• Documents all incoming information as required by individual calls for service.
• Maintains various records and reports such as criminal history request, driver’s license search, daily/monthly statistics, calls for service (police), and calls for service (fire/medical).
• Refers to the Department of Motor Vehicles replies, NCIC/SLED replies, mapping program, NCIC manual, logs/manuals/telephone directories, policy and procedure manuals, codes/laws/regulations, publications, and reference texts, etc.
• Must remain calm under pressure, possess strong communication skills, be decisive