Part-Time Telecommunicator

About the role

This position is an on-campus, part-time, up-to 19-hour appointment based in Champaign, Illinois. Applications are accepted until the position is filled.

Responsibilities

• Takes calls for emergency and non-emergency assistance by phone and/or in person
• Decipher information and dispatch appropriate police or emergency medical personnel as needed anywhere on campus 24 hours a day
• Maintains constant communication with all on-duty personnel and maintains a concern for security while paying attention to detail in processing citizen and police officer contacts
• Communicates with fire departments, police, ambulance services, and 911 operators
• Maintains the College’s emergency and alarm systems and retrieves and enters data into the A.R.M.S CAD system
• Operates and enters data into ARMS CAD computer system; maintains complex computer and manual files
• Collects and logs phone requests for the Department; makes phone calls for Police Officers as needed
• Logs service requests for the Physical Plant as radioed in by Police Officers, contact Physical Plant Supervisor for after-hours emergency calls
• Responds to daily requests for reports, record checks; locates and disseminates reports according to established guidelines
• Codes and enters reports and other documents into the Police Department’s record system; retrieves data from the LEADS computer system
• Processes request for information under the Freedom of Information Act (FOIA) per the direction of the Director of Public Safety
• Tags and releases Lost and Found items; notifies owners of recovered property as appropriate
• Contacts the appropriate Police Officer and follows established standard operating procedures regarding the registration of sex offenders
• Aids the Director in the creation, review and storage of departmental forms and records, including locating and processing reports, preparing reports for long term storage, scanning and maintaining archived records systems
• Answers calls from the switchboard as established by department policy
• Maintain excellent public relationships as a representative of Parkland College

Requirements

• High School diploma or equivalent GED
• Successfully complete all pre-employment screening requirements, including a criminal background check with fingerprinting, a psychological evaluation to assess suitability for public safety communication work, and verification of employment and work history
• Must successfully complete LEADS (Law Enforcement Agency Database System) and IWIN (Illinois Wireless Information Network) Certification within one (1) week of employment
• Verbal and mathematical skills sufficient to communicate effectively, prepare reports, analyze situations, operate the switchboard, and perform other duties
• Accurate typing proficiency
• Functional abilities in Microsoft Office Suite and other office related software packages
• Capability to multi-task, work well independently, problem solve, and relate well with various types of individuals
• Ability to handle serious/life threatening situations including remaining calm, alert, and following correct protocol to assist the individual(s) in need
• Work cooperatively in a team environment while upholding the highest standards of competency, professionalism, and integrity in all work, demeanor, and in communication with others
• Maintain proper dress code as determined by department policy

Qualifications

Prospective candidates must successfully complete all pre-employment screening requirements, including a criminal background check with fingerprinting, a psychological evaluation to assess suitability for public safety communication work, and verification of employment and work history. The background investigation may include, but is not limited to, review of criminal history, driving record, and other relevant factors in accordance with applicable state laws, college policies, and standards for Parkland College public safety personnel.