Telecommunicator I – Part Time

About

Are you looking for a meaningful part-time role where you can truly make a difference? We’re seeking a committed and compassionate Part-Time Telecommunicator to support our emergency communications team. In this essential position, you’ll serve as the first point of contact during critical situations—delivering calm, clear, and accurate information when every second counts.

Essential Functions

• Operates emergency communication systems to receive and process complaints and service requests.
• Gathers critical information and dispatches appropriate emergency personnel.
• Provides callers with guidance or refers them to the appropriate agency or contact.
• Accesses and relays information from the DCI/NCIC system to support law enforcement operations.
• Maintains accurate computerized communication logs and reports.
• Enters phone number changes into the 911 index database.

Qualification Requirements

• Thorough knowledge of two-way radio communication systems and their operation.
• Proficiency with Computer-Aided Dispatch (CAD) systems and related computer functions.
• Familiarity with radio codes and teletype procedures.
• Strong knowledge of local geography, including roads, landmarks, and key facilities.
• Accurate and efficient data entry skills at a reasonable speed.
• Clear and distinct verbal communication skills.
• Ability to remain calm and professional under pressure and during high-stress situations.
• Clearance to operate standard office equipment, data entry tools, and communication consoles.
• Willingness and ability to learn and apply new technologies and procedures in emergency communications.
• Strong interpersonal skills with the ability to establish and maintain effective working relationships with coworkers and the public.

Physical Requirements

• Frequent exertion of up to 10 pounds of force.
• Sitting, speaking or hearing and using hands to finger, handle or feel.
• Frequent standing, walking, lifting and repetitive motions.
• Occasional stooping, kneeling, crouching or crawling.
• Reaching with hands and arms.
• Pushing or pulling.
• Close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly.
• Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound.
• Preparing and analyzing written or computer data.
• Using measuring devices.
• Operating machines.
• Operating motor vehicles or equipment.
• Observing general surroundings and activities.
• Frequent working near moving mechanical parts.
• Working in high, precarious places.
• Exposure to fumes or airborne particles.
• Exposure to toxic or caustic chemicals.
• Exposure to outdoor weather conditions.
• Exposure to the risk of electrical shock.
• Exposure to vibration.

Special Requirements

• Possession of North Carolina DCI certification.
• Possession of TDD certification.
• Possession of PowerPhone Basic, Fire, Medical and Law Telecommunicator certifications.
• Possession of NC EMD certification.

Wellness Center

The Wellness Center is open M-W-F 8am-12pm and 1pm-4pm and T-TH 8am-12pm. The Wellness Center is a partnership between Transylvania County and the City of Brevard. County Employees and dependents on the medical plan over the age of 7 may use the Wellness Center for all services at no cost. Services include routine bloodwork monitoring, allergy injections, monitoring chronic illnesses, managing and authorizing prescriptions, coordinating referrals, school physicals and testing for flu, mono and strep.

Payroll & Banking Benefits

• Electronic Payroll Deposit: County employees are paid on a bi-weekly basis, totaling 26 pay periods each year. Paychecks are distributed through secure ACH direct deposit, available to all banks and credit unions. Deposits are scheduled so that funds are accessible by Friday morning on each payday. Employees have the option to split their paycheck between two accounts—one with a specified dollar amount and the other receiving the remaining balance.
• Credit Union: County Employees may be a member of the Civic Federal Credit Union. Local office is in Asheville. Learn more by visiting www.civicfcu.com.
• First Citizens Bank: First Citizens offers special bank packages for County Employees: checking with interest, no minimum balance on savings account, $500 towards closing costs on a First Citizens mortgage, and low introductory APR on balance transfers for various rewards. Learn more by visiting our local office in Brevard, located directly across the street from the County Administration Building.

Retirement

• 401K – Empower Retirement – Voluntary Employee Contributions, rollovers from prior plans, etc.
• 457 – Nationwide Retirement Solutions – Voluntary Employee Contributions, rollovers from prior plans, etc.

Local Discounts

• Advance Auto Parts – 10% off Auto Zone Auto Parts – 10% off Brevard Clay – 10% off all Paint Your Own Pottery!
• The Brevard Clothing Company – 20% off all items
• The Clothing Connection – 20% off all items
• Cardinal Cleaners – 15% off all items
• Headwaters Outfitters – 15% off full retail price items (some exclusion apply), group rates for trips down the French Broad River.
• Healthy Harvest Natural Foods – 10% off on dietary supplements only (vitamins, minerals, and herbal)
• Jiffy Lube – 15% off up to $15.00 on everything except tire purchase, Brevard location only
• La Petite Spa & Wellness – 10% off any services that are offered.
• Lilly T’s Clothing Company– 20% off all items to County Employees
• Main Street Ltd– 15% off entire purchase
• Pescados's Burritos – 15% off
• Rae & Ivy– 10% off entire purchase
• Subway – 10% off at both Brevard locations
• Tan 360 – 10% off entire purchase
• Workout Anytime - $1 enrollment, $15 month Basic or $25 month Premium

Required Question

1. Do you hold the North Carolina Division of Criminal Information (DCI) certification?
2. Do you have your Telecommunications Device for the Deaf (TDD) certification?
3. Do you hold the PowerPhone Basic certification?
4. Do you hold Fire, Medical and Law Telecommunicator certifications?
5. Do you hold the North Carolina Emergency Medical Dispatch certification?