Part-Time Telecom Technician

About the role

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products—has been a mid-market respected leader in the corrections and hospitality industries for over 40 years. With thousands of team members across the country, TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member. As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses
• Add and maintain PIN Numbers
• Investigations
• Aid facility investigative personnel with reporting needs & tasks
• Cook up and coordinate planned site visits and materials delivery through facility security
• Generate reports to meet facility requirements
• Provide report generation assistance and limited training to new facility personnel
• Weekly update of phone system status, repairs made, open items
• Repair or replace broken telephone sets
• Aid technical support with system troubleshooting
• Complete RMA forms and track/ship tablets for replacement
• Use the software to troubleshoot and provide reports when needed
• Retrieve defective tablet/s and distribute spare equipment as needed
• Create trouble tickets and track repair/equipment requests
• Research and respond to complaints in established timelines so that problems are resolved in a timely manner
• Maintain ongoing tablet/onsite equipment inventory

Requirements

• High school diploma or general education degree (GED)
• One to three months related experience and/or training
• Or equivalent combination of education and experience
• Customer service experience
• Three or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking

Qualifications

• Must work (5) days a week, (4) hours a day inside correctional facility
• Other duties as assigned

Skills

• Computer hardware maintenance
• Software management
• Networking

Benefits

IC Solutions offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

Pay

$22-25/hr

Schedule

(5) days a week, (4) hours a day inside correctional facility

Company

Equal Employment Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108