Part-Time Telecom Site Technician

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstrate service excellence.
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times.
• Prioritizing and planning of assigned service calls.
• Communicating updates associated with assigned service calls.
• Escalating problems when appropriate.
• Interacting in a professional manner with customers to foster positive relationships.
• Replacing telephony hardware and network components, basic maintenance practices.
• Pulling cable, mounting network devices, installing telephony hardware.
• Administer Kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions.
• Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures.
• Handle special projects as assigned by the Field Service Manager.

Requirements

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstrate service excellence.
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times.
• Prioritizing and planning of assigned service calls.
• Communicating updates associated with assigned service calls.
• Escalating problems when appropriate.
• Interacting in a professional manner with customers to foster positive relationships.
• Replacing telephony hardware and network components, basic maintenance practices.
• Pulling cable, mounting network devices, installing telephony hardware.
• Administer Kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions.
• Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures.
• Handle special projects as assigned by the Field Service Manager.

Qualifications

• High school diploma or equivalent.
• Minimum of 1-2 years of related experience.
• Experience troubleshooting; ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Windows OS, Microsoft Office Software, and other software programs that may be required.
• Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring.
• Knowledge of wiring color code and fabrication of data cabling.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Must possess a valid driver’s license.
• The willingness and ability to travel to various customer sites daily with the potential for overnight trips.
• The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times.
• Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.

Skills

• Service Excellence
• Customer Interaction
• Telephony and Networking
• Windows OS and Microsoft Office Software
• Problem Solving
• Administrative Duties
• Physical Demands

Benefits

• Flexible Schedule (Part-Time, 20 hours per week)
• On-site Workdays: Monday - Thursday, 8:00AM - 1:00PM
• Occasional Overtime and Callouts May Be Required

Pay

Starting rate range for this position is $24-26/hr.

Schedule

Schedule could vary depending on business needs.