Telecommunications Officer (Multiple Openings)

Florence County strives to be an exceptional place to live, work, and visit by enhancing the quality of life for our employees and residents, encouraging innovation and economic opportunities, and fostering trust and integrity.

About the role

The Telecommunications Officer receives calls on emergency and non-emergency lines, obtains and assesses information, and dispatches it to law enforcement, fire, and EMS agencies.

Responsibilities

• Answers all emergency and non-emergency telephone lines.
• Obtains and dispatches information to proper law enforcement, fire, and EMS agencies.
• Tracks progress of dispatched law enforcement, fire, and EMS units to ensure their safety.
• Monitors law enforcement, fire, and EMS radio communications.
• Monitors and operates the National Crime Information Computer (NCIC) to receive information regarding license tags and criminal records.
• Receives and responds to non-emergency calls from the public and County department employees.
• Maintains accurate and up-to-date records of all calls received using electronic databases, written logs, and tape recordings.
• Prepares and maintains logs for wrecker rotation, criminal histories, Crime Stoppers information, NCIC records, daily responses, equipment maintenance, etc.
• On call for emergency operations; works in Mobile Dispatch Center or County Emergency Operations Center during disaster operations if required.
• Operates equipment such as NCIC computer, console, computer-aided dispatch, TDD, two-way radio system, and tape recorder/player.
• Interacts and communicates with supervisors, co-workers, County department directors, law enforcement, attorneys, emergency response agency employees, and the general public.
• Attends meetings, classes, and seminars as appropriate.
• Moves equipment as necessary.

Requirements

• High school diploma or equivalent.
• Must possess or obtain and maintain APCO PST1, NCIC EMD, EFD, EPD, CPR, and South Carolina E-911 telecommunicator certification.
• Valid state driver’s license with no criminal record.

Physical Demands

• Occasionally required to stand, walk, sit, use hands to finger/handle objects or tools, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Must be able to regularly lift and move objects up to 10 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to travel up to 5%.

Benefits

• South Carolina Retirement System
• Annual Leave
• Sick Leave
• Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Disability
• Life Insurance
• Health Savings Account
• Health Flexible Spending Account
• Dependent Flexible Spending Account
• Onsite Employee Health Clinic
• Onsite Employee Workout Facility
• Tuition Reimbursement Program
• South Carolina Deferred Compensation Program
• Employee Assistance Program (EAP)
• Supplemental Insurance Options
• Discounted rates at local fitness facilities