TELECOMMUNICATOR - multiple positions

Duties and Responsibilities

• Receives emergency calls, determines location and nature of emergency and dispatches appropriate personnel and equipment.
• Enters data into a computer aided dispatch (CAD) system.
• Receives complaints and requests for service in person or by phone.
• Receives and transmits messages by radio and maintains radio log.
• Operates computer PIN terminal to transmit and receive data.
• Enters and modifies data stored in the national and state computer database.
• Takes telephone calls, provides information, data and advice to the public.
• Performs related work as assigned.

Knowledge, Skills and Abilities

• General knowledge of the methods of operating communication systems.
• General knowledge of radio and data terminal procedures.
• Thorough knowledge of the geography of the County and location of important buildings.
• Ability to type at a reasonable rate of speed.
• Ability to communicate effectively.
• Ability to interact professionally with the public under difficult and stressful conditions.
• Ability to operate all communication consoles.

Special Certifications and Licenses

• Must successfully complete the North Carolina Justice Academy Telecommunicator Certification Course within one (1) year of hire.

Physical Demands

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and reoccurring basis or sustained keyboard operations.
• Must be able to work a rotating shift schedule that includes nights, weekends, and holidays all year round.

Benefits at a Glance

• $6,000 Sign on Bonus
• Vacation / Sick Time
• Paid Holidays
• Paid on the job training
• Employee Health Insurance
• Employee Dental Insurance
• Employee Vision Insurance
• Paid Parental Leave (12 weeks)
• County Retirement
• 401k Retirement

Additional Information

• If you have any questions please contact the Durham County Sheriff’s Office Training and Recruitment Division (919) 560-0930.
• Durham County Government is an Equal Opportunity Employer.