Technical Support Engineer (Swing Shift)

We need to output HTML fragment with sections: About the role? Actually the posting includes sections: Job Summary, Key Responsibilities, Skills And Experience, Benefits (salary range, benefits). Also maybe "Schedule" (Swing shift). Also "Location"? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should not repeat job title as heading. We need to include sections only when posting has real specific content. So we can have: - About the role (maybe Job Summary) - Responsibilities (Key Responsibilities) - Skills (Skills And Experience) maybe also Requirements/Qualifications combined. - Benefits (benefits package) - Pay (salary range) - Schedule (Swing shift details) We need to preserve all substantive info, no boilerplate. Remove cookie/navigation/legal/EEO etc. Also remove duplicated lines. Also remove application instructions and equal opportunity statements. Also remove the "Don’t meet every single qualification?" paragraph (that's encouragement but maybe considered boilerplate? It's not required but it's not substantive? It's more encouragement; but we can keep? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The encouragement paragraph is not exactly boilerplate but could be considered application instructions? It's encouraging to apply; maybe we should remove as it's not substantive job content. Safer to remove. Also remove the long EEO statement at end. Also remove the line about "Everfox is a Federal Contractor..." etc. That's legal boilerplate; remove. Also remove the line about "Our Talent Acquisition team will provide specific information regarding bonus eligibility and benefits offerings." That's maybe part of benefits but it's generic; we can keep benefits details: flexible PTO, 401k match, contribution to healthcare coverages. The line about TA team providing specific info is generic; we can drop. Also remove the line about "Reasonable estimate of the base salary range..." we keep salary range. Also need to include location/hybrid schedule? The schedule section: Swing shift 4PM-12AM Mountain Time, hybrid (2-3 days onsite). Also mention live within 50 miles. We need to preserve all substantive info: So include location (Salt Lake City (Hybrid)), mention hybrid schedule, days onsite 2-3, live within 50 miles. We need to not repeat job title as heading. So we can start with

About the role

then

Job Summary ...

. Then responsibilities

Responsibilities

• ... each bullet.

. Then Skills

Skills

... maybe combine Skills And Experience and also qualifications? The posting has "Skills And Experience" list plus bullet list of "It would be super useful if you have any of the below:" plus a longer list of networking etc. We need to preserve all substantive info; we can combine into one list or separate? Probably better to have one
for Skills (including required and preferred). But we need to not lose any detail. We'll include all items as list items. We also need Benefits

Benefits

• flexible PTO
• 401k match
• contribution to healthcare coverages
. Pay

Pay

$72,900.00‑95,700.00 USD base salary range (actual salary may vary based on experience, locale, business needs).

Schedule

Schedule

Swing shift: 4 PM–12 AM Mountain Time; hybrid work model (typically 2–3 onsite days per week set by manager); candidates should reside within ~50 miles of the Salt Lake City office.

We also might include Location? Not required as heading but could be part of About the role or Schedule. We'll embed location in About the role. Now ensure we don't include any boilerplate like "Everfox will consider reasonable accommodation as required by law." That's legal; remove. Also remove "Our Purpose..." etc? That's maybe part of About the role? It's generic mission statement; but it's substantive? It's about company purpose; maybe we can keep as part of About the role? The instruction: Prefer a few substantive sections over many thin ones. The purpose/vision/belief/promise is generic fluff; could be considered boilerplate. Safer to remove. Thus About the role paragraph: Use the Job Summary paragraph(s). The Job Summary includes: "At Everfox, we protect missions that matter — and we’re looking for a Technical Support Engineer who’s excited to be part of that impact. This is your opportunity to join a fast‑moving, customer‑focused team that helps organizations solve complex cybersecurity challenges every single day. You’ll play a key role in delivering exceptional support, guiding customers through their journey with Everfox, and ensuring every interaction strengthens trust in our brand. If you enjoy diving into technical problems, collaborating with sharp colleagues, and helping customers succeed, this role is a perfect fit. As a Technical Support Engineer, you’re the bridge between Everfox technology and the customers who rely on it. Your technical skills, curiosity, and ability to communicate clearly will help customers unlock the full value of our solutions — and will position you to grow in areas like cybersecurity, software development, product engineering, and solution consulting. You’ll work closely with our Professional Services and Engineering teams in Salt Lake City, gaining exposure to innovative product development and real‑world customer use cases. You’ll also be part of our global “follow‑the‑sun” support model, helping ensure customers receive timely assistance whenever urgent challenges arise." We'll keep that as About the role. Now ensure we don't duplicate any lines. Also remove the line "Trusted Connectivity for AI-Powered Dominance..." that's tagline; maybe we can include in About the role? It's generic marketing; but it's at top. Might be considered boilerplate. Safer to remove. Now produce HTML fragment. Check that we didn't include any markdown fences. Let's craft:

About the role

At Everfox, we protect missions that matter — and we’re looking for a Technical Support Engineer who’s excited to be part of that impact. This is your opportunity to join a fast‑moving, customer‑focused team that helps organizations solve complex cybersecurity challenges every single day. You’ll play a key role in delivering exceptional support, guiding customers through their journey with Everfox, and ensuring every interaction strengthens trust in our brand. If you enjoy diving into technical problems, collaborating with sharp colleagues, and helping customers succeed, this role is a perfect fit. As a Technical Support Engineer, you’re the bridge between Everfox technology and the customers who rely on it. Your technical skills, curiosity, and ability to communicate clearly will help customers unlock the full value of our solutions — and will position you to grow in areas like cybersecurity, software development, product engineering, and solution consulting. You’ll work closely with our Professional Services and Engineering teams in Salt Lake City, gaining exposure to innovative product development and real‑world customer use cases. You’ll also be part of our global “follow‑the‑sun” support model, helping ensure customers receive timely assistance whenever urgent challenges arise.

Responsibilities

• Work swing shift; core business hours 4PM to 12AM Mountain Time
• Become an expert in the Everfox product suite and explain complex concepts simply and confidently
• Provide responsive, thoughtful support that keeps customers moving forward
• Investigate issues, perform root‑cause analysis, and collaborate with engineering to deliver resolutions
• Give product teams real‑world feedback to help shape future features and improvements
• Test new releases and surface clear, reproducible issues when needed
• Create helpful customer resources — documentation, guides, tutorials, walkthroughs
• Participate in our 24×7 remote support rota when required

Skills

• Calm under pressure, clear communicator, strong problem solver
• Quick learner who thrives in fast‑changing technical environments
• Great collaborator with a positive, customer‑first mindset
• Strong Linux skills (especially RHEL)
• Familiarity with relational databases (Oracle, PostgreSQL)
• Familiarity with Elasticsearch and log/data analysis workflows
• Understanding of Kubernetes and container platforms
• Scripting experience for automation and troubleshooting
• Solid networking fundamentals: DNS, NTP, HTTPS, SSL, TCP/IP, routing, switching
• Experience working across Windows and macOS
• Bonus: AI experience or interest in using AI‑assisted tools in your workflow
• Holds — or is willing to obtain — an active TS clearance
• Graduate‑level qualification, ideally in Systems Engineering, Computer Science, or similar engineering/technology discipline
• A working understanding of today’s cyber threat landscape and common defensive technologies
• Customer‑facing experience (support, consulting, engineering, etc.)
• Strong communication skills — listening, simplifying complexity, and engaging confidently with stakeholders from frontline teams to executives
• Ability to analyze, troubleshoot and reproduce issues effectively using log files and sample data
• Demonstrable understanding of computer networking; in particular:
  • internet technologies such as DNS, NTP, HTTPS, SSL certificates
  • the supporting OSI stack – TCP/IP, Ethernet, routing and switching
  • implementing, integrating and debugging networks
  • proxy and firewall technology and Syslog platforms
  • security best practice
But note nested lists: we have a sublist inside a li. That's okay but we need to ensure proper HTML. Could flatten but we want to preserve detail. Could keep as separate li items without nesting. Simpler: break out each subpoint as separate li. Let's flatten. Thus after the main Skills list, we add separate li for each subpoint. Let's list: - Holds — or is willing to obtain — an active TS clearance - Graduate‑level qualification, ideally in Systems Engineering, Computer Science, or similar engineering/technology discipline - A working understanding of today’s cyber threat landscape and common defensive technologies - Customer‑facing experience (support, consulting, engineering, etc.) - Strong communication skills — listening, simplifying complexity, and engaging confidently with stakeholders from frontline teams to executives - Ability to analyze, troubleshoot and reproduce issues effectively using log files and sample data - Demonstrable understanding of computer networking; in particular: - internet technologies such as DNS, NTP, HTTPS, SSL certificates - the supporting OSI stack – TCP/IP, Ethernet, routing and switching - implementing, integrating and debugging networks - proxy and firewall technology and Syslog platforms - security best practice We could keep the "Demonstrable understanding..." as a li and then nested ul for subpoints. That's okay. Now Benefits:

Benefits

• Flexible PTO
• 401k match
• Contribution to healthcare coverages
Pay:

Pay

$72,900.00‑95,700.00 USD base salary range (actual salary may vary based on experience, locale, and business needs).

Schedule:

Schedule

Swing shift: 4 PM–12 AM Mountain