Technical Support Engineer - Swing Shift

About the role

This is an on-site role in Salt Lake City, UT, operating on the swing shift (core hours 4:00 PM–12:00 AM Mountain Time).

Key Responsibilities

• Work swing shift; core business hours 4:00 PM to 12:00 AM Mountain Time.
• Become an expert in the Everfox product suite and explain complex concepts simply and confidently.
• Provide responsive, thoughtful support that keeps customers moving forward.
• Investigate issues, perform root cause analysis, and collaborate with engineering to deliver resolutions.
• Give product teams real-world feedback to help shape future features and improvements.
• Create helpful customer resources — documentation, guides, tutorials, walkthroughs.
• Participate in our 24×7 remote support rota when required.

Key Knowledge and Skills

• Calm under pressure; clear communicator and strong problem solver.
• Quick learner who thrives in fast-changing technical environments.
• Great collaborator with a positive, customer-first mindset.
• Strong Linux skills (especially RHEL).
• Familiarity with relational databases (Oracle, PostgreSQL).
• Experience with Elasticsearch and log/data analysis workflows.
• Understanding of Kubernetes and container platforms.
• Scripting experience for automation and troubleshooting.
• Solid networking fundamentals (DNS, NTP, HTTPS, SSL, TCP/IP, routing, switching).
• Experience working across Windows and macOS.
• Bonus: AI experience or interest in using AI-assisted tools in your workflow.

Key Education Requirements

• Holds—or is willing to obtain—an active TS clearance.
• Graduate-level qualification, ideally in Systems Engineering, Computer Science, or a similar engineering/technology discipline.
• Working understanding of the current cyber threat landscape and common defensive technologies.
• Customer-facing experience (support, consulting, engineering, etc.).
• Strong communication skills — listening, simplifying complexity, and engaging confidently with stakeholders from frontline teams to executives.
• Able to analyze, troubleshoot, and reproduce issues effectively using log files and sample data.
• Demonstrable understanding of computer networking, including: DNS, NTP, HTTPS, SSL certificates; the supporting OSI stack (TCP/IP, Ethernet); routing and switching; implementing, integrating, and debugging networks; proxy and firewall technology; Syslog platforms; and security best practice.