Technical Support Specialist- Swing Shift

Position Summary

The Technical Support role within Customer Operations is responsible for supporting, managing, and troubleshooting client environments and services. This position requires hands-on experience with REST services, API tools, and various communication and monitoring platforms. The role collaborates with cross-functional teams to implement technical solutions, ensure quality service delivery, maintain documentation, and drive process improvements.

Qualifications

• Bachelor’s degree in related field preferred
• 2-5 years experience in a similar role supporting a SaaS product
• 2-5 years experience in an agile DevOps environment preferred
• Intermediate use of Python, HTML, CSS
• Hands-on experience with databases such as PostgreSQL or Snowflake with SQL skills
• Hands-on experience troubleshooting complex issues with monitoring and logging tools: Datadog
• Familiarity with Amazon Web Services, Microsoft Azure, and other cloud services
• Familiarity with Jira Service Desk or other incident management systems

Benefits (Upon Conversion)

• Medical (HSA available)
• Dental
• Vision
• Short-term & long-term disability (company-paid)
• Life & AD&D (company-paid)
• 401K with company match
• 10 paid holidays, quarterly company closure dates, + holiday week company closure
• Flexible time off policy
• Work from home
• 6 weeks paid parental leave

Schedule

7pm-4am EST