Tech Support Trainer HVAC

Responsibilities

• Develop guidelines, processes, and tools to support technical sales support.
• Provide technical support and troubleshooting assistance to customers and internal employees.
• Assist with on-site field support for difficult or escalated jobs.
• Create, coordinate, and implement technical training programs.
• Partner with Branch Managers and Account Managers to support sales opportunities.
• Deliver technical training programs as a value-added service.
• Develop and improve warranty and unit exchange processes.
• Conduct HVAC-R technical training sessions and workshops.
• Maintain current technical knowledge of HVAC-R equipment.
• Provide technical service assistance during regular business hours and on-call support.
• Review, communicate, and help implement Technical Service Bulletins and product updates.
• Attend meetings, classes, and training sessions to stay current on industry trends and product changes.
• Support continuous improvement initiatives.

Qualifications

• High school degree or equivalent (GED) required; B.A. or A.A. in related field preferred.
• 5+ years of HVAC field service experience.
• Excellent communication and interpersonal skills.
• Demonstrated ability to coordinate a high level of activity under various conditions.
• Ability to make business decisions by an analytical and creative process.
• Proficient in Word, Excel, and PowerPoint.

Company Values

• Safety: Prioritizes safety at work and home, ensuring a safe workplace.
• Customer Focused: Anticipates and responds to customer needs.
• One Team: Collaborates with the team to achieve common goals.
• Own It: Takes initiative, acts with urgency, and maintains integrity.
• Innovate: Drives continuous improvement and creates customer-valued solutions.

Benefit Overview

• Competitive wage.
• Health and wellness benefits including medical, dental, vision coverage, and options for supplemental care.
• PTO, safe harbor 401(k), holiday pay, parental bonding time, and employer-paid life insurance.
• Virtual care/telehealth options, HSA, FSA, and wellbeing program.
• Tuition reimbursement, employee referral bonus program, and service milestone recognition.